"DigitalOcean Killed Our Company" • Hacker News Board

Re: "DigitalOcean Killed Our Company"

#81

Post by gkoberger » Fri, May 31, 2019, 8:28 PM UTC

el_programmador wrote: post #57

atonse wrote: post #6

I’m certainly getting downvoted for this. Not at all trying to blame the original posters and victims: While they seem great for hobbyist and small business sites, there’s no way I’d trust Fortune 500 client business to something like DigitalOcean. I just don’t see the benefits over a more established operation like AWS, Azure or GCP. Saving $50 here and there isn’t worth it.

That was true a long time ago, but recently DO has also proven to be a professional cloud hosting provider in the same league. Frankly, I was expecting the same level of support/service as AWS from them. BTW, I don't even see a downvote button around posts, there is only upvote button! Is it because I'm new here?

Yup, you need 500+ karma to downvote (and you can't downvote responses to your own post)

Re: "DigitalOcean Killed Our Company"

#82

Post by wpietri » Fri, May 31, 2019, 8:28 PM UTC

Does anybody know what they actually do?

I dug around to find a Wayback version that actually had text. I understand the words on their own, but when put together I get nothing: https://web.archive.org/web/20181030015237/https://raisup.co...

Re: "DigitalOcean Killed Our Company"

#83

Post by el_programmador » Fri, May 31, 2019, 8:29 PM UTC

gkoberger wrote: post #81

el_programmador wrote: post #57

Earlier quoted context omitted.

That was true a long time ago, but recently DO has also proven to be a professional cloud hosting provider in the same league. Frankly, I was expecting the same level of support/service as AWS from them. BTW, I don't even see a downvote button around posts, there is only upvote button! Is it because I'm new here?

Yup, you need 500+ karma to downvote (and you can't downvote responses to your own post)

Thanks for the info, have an upvote!

Re: "DigitalOcean Killed Our Company"

#84

Post by figgis » Fri, May 31, 2019, 8:29 PM UTC

busterarm wrote: post #41

StudentStuff wrote: post #31

DigitalOcean is operating worse than a fly by night host (like AlphaRacks, GreenValueHost, etc). The reasonable course of action would've been to email the customer and throttle their API access to prevent load spikes, but DO instead locked their entire account (not just the service that DO felt was being abused). A fly by night will often only suspend the VM or database that is in question, not other services on the…

Really? Big European VPS hosts like OVH just turn off your stuff until the problem goes away. Hardly fly-by-night.

Not in my experience they don't. I use OVH and nfoservers and I've had an issue like this exactly once on both hosts.

On OVH one of my servers was hacked and running typical scripts that are run once that happens (port checking, common admin credentials, brute force attempts, etc)

They cut off all internet access to and from the server and sent me an alert stating what was happening and that I needed to VNC into the server, resolve the issue, and let them know how/why it happened and how I resolved the issue. Once that was done they just removed all the blocks on the server and we all went on our merry way.

Edit: To clarify the VNC console is on their site, not a remote connection.

Re: "DigitalOcean Killed Our Company"

#85

Post by BinaryIdiot » Fri, May 31, 2019, 8:29 PM UTC

jlv2 wrote: post #40

Best Twitter comment (grammar errors and all): "And if your full business relies on one tech partner (no offsite backups) your not doing your tech job right."

Maybe. But don't forget this is a small company of just two people. Yes the backups should have been off site but relying on just one digital partner at that scale isn't the worst (they're unlikely to have the money or time to federate out to other services).

Yes, ideally they would have already tested their back-up solution, the back-ups would be offsite and, if something like this happened, they could stand-up on another provider. But that just ignores the reality of them being a super tiny business. Almost no one at that size is going to do that.

Re: "DigitalOcean Killed Our Company"

#86

Post by tedivm » Fri, May 31, 2019, 8:29 PM UTC

el_programmador wrote: post #57

atonse wrote: post #6

I’m certainly getting downvoted for this. Not at all trying to blame the original posters and victims: While they seem great for hobbyist and small business sites, there’s no way I’d trust Fortune 500 client business to something like DigitalOcean. I just don’t see the benefits over a more established operation like AWS, Azure or GCP. Saving $50 here and there isn’t worth it.

That was true a long time ago, but recently DO has also proven to be a professional cloud hosting provider in the same league. Frankly, I was expecting the same level of support/service as AWS from them. BTW, I don't even see a downvote button around posts, there is only upvote button! Is it because I'm new here?

You can only downvote once your own comments have been upvoted a bit.

Keep in mind though that you should only downvote for abusive comments (which also deserve a flag), gross misinformation, or other things like that. Disagreeing with someone is not a good reason to downvote.

Re: "DigitalOcean Killed Our Company"

#87

Post by shuzchen » Fri, May 31, 2019, 8:29 PM UTC

If you're reading this and concerned for your own backup story, fret not! In 2019 secure off-premise backups are super easy to implement, even for a 1 person shop. Get something like Restic or Borg or any one of the enumerated options here: https://github.com/restic/others

I've recently implemented backups with Restic, the static binary and plethora of supported storage backends was extremely appealing. The easiest seems to be to just point it at a S3 bucket, but given most people have infrastructure on AWS (off-premise means off-premise) having other options supported out of the box is pretty handy.

Re: "DigitalOcean Killed Our Company"

#88

Post by vbezhenar » Fri, May 31, 2019, 8:30 PM UTC

_bxg1 wrote: post #64

Looks like Moisey Uretsky personally intervened fairly quickly: https://twitter.com/moiseyuretsky/status/1134547532149854208 That said, any company, especially one working with Fortune 500's, should have DB backups in at least two places. If they'd had the data, they could have spun up their service on a different hosting provider relatively easily.

Probably because of publicity. How many of those companies went bankrupt silently, because their case did not cause much attention in news?

Re: "DigitalOcean Killed Our Company"

#89

Post by macspoofing » Fri, May 31, 2019, 8:30 PM UTC

_bxg1 wrote: post #64

Looks like Moisey Uretsky personally intervened fairly quickly: https://twitter.com/moiseyuretsky/status/1134547532149854208 That said, any company, especially one working with Fortune 500's, should have DB backups in at least two places. If they'd had the data, they could have spun up their service on a different hosting provider relatively easily.

>That said, any company, especially one working with Fortune 500's, should have DB backups in at least two places

Yes they should.

How many 2-man shops do you think follow all the proper backup and security procedures?

Re: "DigitalOcean Killed Our Company"

#90

Post by mavdi » Fri, May 31, 2019, 8:30 PM UTC

jlv2 wrote: post #40

Best Twitter comment (grammar errors and all): "And if your full business relies on one tech partner (no offsite backups) your not doing your tech job right."

Easy for you to say, a two man operation with 100s things in your todo list everyday.