I agree with the assessment, but do not feel that the proposed solution will fix it. Performance reviews have a lot of management overhead and are done poorly in many companies. Many managers do not want to give honest feedback, because it takes time and employees may not be able to handle it. Committee based employee ranking leads to infighting, sabotaging, and low morale. Perhaps we need to just accept that the com…
Performance Reviews Are a Waste of Time
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Re: Performance Reviews Are a Waste of Time
#82Re: Performance Reviews Are a Waste of Time
#83What's the alternative, exactly? You still need some way to tell people whether they are promoted or how big a bonus they get and why it happened that way. Whether you call that communication a "performance review" or not seems like an irrelevant detail.
Re: Performance Reviews Are a Waste of Time
#84I disagree with this dudes blog. I love my reviews. I seek criticism so that I can improve and like the positive feedback because it helps motivate. But maybe I am an outlier. And as a person who has to give reviews, I want to tell people where they need to work on and praise their strengths. I tend to work with people from East Coast finance world, and they not too keen on the touchy feely story telling stuff. Its s…
Otherwise, I'd love some examples of what is discussed in your performance reviews.
Re: Performance Reviews Are a Waste of Time
#85The major issues with performance reviews almost always come down to poor execution. The whole "Performance Reviews Suck" mirrors the whole "Agile Sucks" in that in principal it can be good, but in practice, it rarely is. Most of it falls on how a manager handles a review, but part of it falls on how an employee receives feedback, as well.
So on to my counterpoints: At the one place and under the one manager, Lou, in my job history where performance reviews worked really well I managed to receive among the worst performance review I have ever received. The score, as it stood, was fine -- I was a top performer at the company and it was hard to argue with the results -- I scored "exceeds" in every category. The criticism, however, was rough -- it was honest, direct and after reading it, I couldn't disagree with any of it very well. I had a great manager who both understood where I excelled and recognized areas where I could grow. He started out the review with "Before you freak out . . . " and went on to explain that the scores and the comments are not going to feel like they're not in full agreement[0]. He explained that the yearly review[1] is about growth, and growth requires feedback, that he didn't need to tell me how well I was doing because we both knew how well I was doing and that his goal is to specifically find areas where I can improve and put a plan together on how he was going to help me get there[2]. A bit of my feedback involved written communication to business managers, "identifying what's important" and throwing the rest out. My comment history will shine the light on the fact that I'm long-winded -- I type fast like the rest of you and I read very fast, so neither receiving or sending a long message is a burden. He did several screen sharing sessions with me to hone my communications, he gave me several books (some from his personal collection) to help me to round out my engineering skills, encouraged me to look at languages and technologies that had different programming paradigms than I was used to. It resulted in me studying a lot of areas that had little to do with my job as a primarily Microsoft-centric developer, but all of it resulted in me becoming a much better developer.
In the right hands, a performance review can be very powerful. It provided a formal time slot to sit down and talk specifically about ways to improve at what I loved doing. A lot of folks would think, "Well, your manager should be doing that, anyway" -- sure -- and in a couple of decades of having a career in engineering, the only time this has happened was under a formal review with all of two of the 15 or so people that I have worked for. For whatever reason, people are unwilling to offer criticism like this outside of that setting, and most of them are unwilling to offer it within that setting for a high-performing employee. And why should they? The high-performers aren't the ones they have to spend time on! And honestly, I would have been more comfortable had he not shared these negative aspects of my performance with me -- they weren't a "big deal", they weren't affecting the great ratings -- leave well enough alone! But the fact that he did bring these things to my attention made me better at what I love doing. I didn't get higher ratings at the next review (though I received feedback about how well I handled the feedback from the last review), and I received far fewer negatives in the process.
Since having that manager, I have told every other manager I report to that "I'm comfortable with receiving criticism" and that I value that kind of feedback, a lot. It hasn't made a terribly large amount of difference in the kind of reviews I've received, unfortunately, but my hope is that by putting that out there, I disarm a manager who is afraid of losing a top-performer as a result of negative feedback.
I've never had to give a review (as a manager; I've done a ton of peer reviews), but the advice I'd offer is: (1) Everyone has something they want to do better and can do better -- call it out. Maybe they don't even realize it's a problem. I didn't! (2) Don't just point it out, commit to working with the employee on the area they received feedback on. (3) Disarm the employee, particularly if their score is high as they'll not expect to see negative feedback. Start with compliments and move into areas of improvement; be as self-deprecating as possible[3]. (4) Actually do the things you set out to do to help your employee. (5) Limit the happy stuff, don't sugar coat the bad stuff[4].
That last point might seem off, and it is -- this only works if you had a boss like the one I had -- he was a great communicator and regularly provided feedback on the positive side. So when he started off the review with "You know how valued you are and how well you do your job", it wasn't placating or dismissive -- I legitimately knew by the flexibility I was given and the constant feedback I received. He was a master at criticising the act rather than the individual, as well, which is something I'd love to be better at.
[0] The comments started off explaining all of the areas that I excel in, but were terse and similarly direct.
[1] This manager also did quarterly less-but-still-somewhat-formal reviews, as well, which I valued.
[2] This was a key point, to me. It was a recognition that part of his job was to make me better and that he wasn't sending me off with negative feedback and expecting me to figure it out -- he was generating work for himself, as well. Honestly, I felt pretty miserable about this particular review for about a month, but during that month, he followed up almost every day on one of the points we discussed and spent several hours providing advice and directly working with me to improve on the areas that he felt I needed help with. I realized that it would have been a lot easier for him to say "atta-boy" and be done with it.
[3] My boss explained that he had the same problem "focusing messages" -- he'd spent an hour with his manager at a prior job agonizing over words in sentences trying to reduce content to a bit over a few tweets without diluting the message. I don't know if that was entirely true (except that this boss was also, easily, the most ethical person I've ever reported to).
[4] As in, don't minimize the negatives, brush them off, or try to find ways that the negative is a positive -- it's placating and dishonest about the intent.
Re: Performance Reviews Are a Waste of Time
#86Managers, acting politically, will blame failures on subordinates or push out top performers who could prove a threat to their own job security.
Formalized performance reviews feed many problems by increasing the amount of politics: - Managers looking to increase headcount might avoid giving feedback to average or below performers. - Stack ranking makes it difficult to recognize multiple good performers and forces you to recognize average performers
Re: Performance Reviews Are a Waste of Time
#87I sorta agree. A lot of place do these very wrongly. I think goal-setting is a waste of time because project work usually sucks up all your bandwidth no matter what. Anonymous peer feedback can be very helpful. Really, you and your manager (or reports) should know what's going on pretty constantly and never been surprised by a year-end review. I think the formal processes are less about getting new information and mo…
Re: Performance Reviews Are a Waste of Time
#88Re: Performance Reviews Are a Waste of Time
#89I was a young employee during a recession, and finding work was difficult. When I landed my first job I was I was grateful and focused on ways I might make my work contribute to the company's bottom line, by pushing the limits of my job description and tasks to ensure my role impacted revenue and value creation. I appreciated training and feedback, but forced myself to deliver results autonomously through self-teachi…
Feedback is a gift. Without people around you to give honest, brutal feedback, you have no idea if you are really doing a good job or not.
There's a great podcast episode from Adam Grant's WorkLife about criticism that's worth listening to: https://www.ted.com/talks/worklife_with_adam_grant_dear_bill...
Re: Performance Reviews Are a Waste of Time
#90I was a young employee during a recession, and finding work was difficult. When I landed my first job I was I was grateful and focused on ways I might make my work contribute to the company's bottom line, by pushing the limits of my job description and tasks to ensure my role impacted revenue and value creation. I appreciated training and feedback, but forced myself to deliver results autonomously through self-teachi…
No offense, but this is the kind of thinking that leads to workplace bias. Working styles like this tend to reinforce hiring single, young men who are otherwise unencumbered so they can work long hours and push the envelope of the job description. That leads to a lot of group think, and products that are built for a very small subset of users — so there is real business value in diversity. Reviews are important for s…