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I may be completely ignorant but, is it weird that the biggest retailer in India has an English name?
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I agree with amazon killing it. I used to shop both on flipkart and amazon. Now I just shop on Amazon. At some point I just stopped checking flipkart.
Same here. I think the reason was the amazing customer service at Amazon, and mostly the effective price on Amazon was always lower.
Amazon is quite often not the lowest price. And, while they do still seem to be quite liberal with "send it back and we'll refund plus ", that doesn't matter if you can't get a genuine product because of all the counterfeits.
Walmart has an awesome research and development labs known as Walmart Labs in Bangalore. Flipkart has its development headquarters in Bangalore too. They have awesome engineers too. Both Walmart Labs and Flipkart hire the best computer scientists and software engineering talent from across the country. They pay as much as and sometimes more than what Google Bangalore pays its engineers. With Walmart now acquiring a m…
show me one good thing that came from Walmart Labs.
I may be completely ignorant but, is it weird that the biggest retailer in India has an English name?
Almost everyone middle-class and up can atleast read English so makes sense that online retailers use that.
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Google has the most advanced search engine on the web. Most people do a Google search for product and probably end clicking on a Amazon link. Instead of leaving Google, you could click on the product, see reviews and buy it directly from Google's UI.
The GP was saying Google's tech could enhance it's supply chain, not it's customer acquisition. That's not a tech advantage, that's called leverage.
Apple has an incredible grasp on supply chain, and Walmart and Amazon have a similar grasp on logistics. I think a lot of the knowledge in this space is about control and not necessarily solved by tech.
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Same here. I think the reason was the amazing customer service at Amazon, and mostly the effective price on Amazon was always lower.
I'm going to assume you aren't in the US because that simply isn't true here. Amazon is quite often not the lowest price. And, while they do still seem to be quite liberal with "send it back and we'll refund plus ", that doesn't matter if you can't get a genuine product because of all the counterfeits.
I'm pretty sure most of these comments are about Amazon India since that's what this discussion is about.
The battle in india is far from settled, it is important to look category wise. Moreover in context e-commerce one should not ignore alibaba backed paytm which seems to be working on a super app strategy and big basket which is into grocery.
Website visits- Amazon seems to be ahead. From Jeff's shareholder letter - "Amazon.in is the fastest growing marketplace in India, and the most visited site on both desktop and mobile, according to comScore and SimilarWeb. The Amazon.in mobile shopping app was also the most downloaded shopping app in India in 2017, according to App Annie. " This does not include numbers for Flipkart owned myntra I think adding that might take Flipkart ahead since myntra is the biggest in fashion. Moreover play store might not give a complete picture since many devices come pre-installed with apps in India, my phone had Amazon app pre-installed which will not count towards play store download.
Mobiles - This currently the biggest category in e-commerce. Accounting for 60-70% of sales. Here they are neck to neck but it is hard to make out clearly since e-commerce is heavily driven by exclusives and brands like Lenovo and Xiaomi are playing them against each other.
Fashion - Myntra owned by Flipkart is ahead here. Amazon is catching up but is challenging to match a vertical player in user experience.
Electronics - I don't think there is a clear leader here. Due to logistical challenges for major brands it is still convenient to buy offline apart from some sales period when discounts can be really high in e-commerce. Of late though lot of offline stores are ready to match the ecom players, I saw this while buying TV plus they had faster delivery and installation. This might play out like mobiles with lot of Chinese brands who don't have offline networks competing on pricing and using e-commerce for distribution.
Grocery - Amazon has a lead over Flipkart. It has multiple plays like Amazon now, Pantry etc. Flipkart is piloting a model similar to now in bangalore. The competition comes here from alibaba backed big basket which also has perishables and in my personal experience provides better service vs Amazon. Walmart might give a boost to flipkart here with its expertise in grocery. However unit economics are worst in this category. High weight low average selling price means shipping cost eat up a lot of revenue.
Video - Amazon has more users than Netflix. The challengers here are Jio with it huge base, cheap data and good library and hotstar with its biggest strength being Indian TV shows and live cricket and football. This is extremely nascent in India so every network has their own app but these two + Netflix seem the most likely to be around for long. Netflixs pricing in India is pretty high so will be mostly used by the affluent sections and not mass.
This deal was unusually public. I think Amazon was never seriously into it. The valuation is insane plus Amazon would have run into some antitrust issue plus this being an election year in India, government might act tough against such acquisition. The good thing with Walmart is that there might be more sanity in the market since it is a listed company and can't just burn VC money.
But there's more to this. It's actually Walmart who is pushing this deal aggressively as they see it as a chance to tap into the increasingly growing Indian market. In past few years, Walmart did try numerous times to set up their shop here but due to certain FDI regulations they simply couldn't get in. Moreover, it is learned that Walmart (once the deal goes through) will be increasingly looking to expand Flipkart's nascent grocery related business. They want to overhaul the farm-to-customer supply chain and hence current stage of Flipkart and their logistics wing could be a real boon for Walmart. Walmart does have few retail stores in India but they are in JV with a telecom company owner Sunil Bharti Mittal.
On the other side, Flipkart badly needs capital infusion as they are bleeding or burning money at a crazy rate. Whatever edge they had currently in India over Amazon is due to Myntra's apparel sales. Flipkart, technologically speaking is lagging behind Amazon. And this is a real pain which almost all online retailers are facing. The same thing happened with another e-comm company SnapDeal (Also backed by Softbank).
One thing is for sure, to capture the Indian market and dominate it, either of these companies had to adapt quickly to cater to tier 2 and 3 cities of India. Whoever rules these cities and improve on last mile delivery experiences in these cities will rule Indian e-comm.
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Same here. I think the reason was the amazing customer service at Amazon, and mostly the effective price on Amazon was always lower.
I'm going to assume you aren't in the US because that simply isn't true here. Amazon is quite often not the lowest price. And, while they do still seem to be quite liberal with "send it back and we'll refund plus ", that doesn't matter if you can't get a genuine product because of all the counterfeits.
I buy everything on Amazon, and I've never had this problem. Do you have any data to back up this claim?