Earlier quoted context omitted.
Many companies' CSRs are under strict instructions to hang up if they ever get so much as a hint that the conversation may be recorded. I find it utterly disgusting. Online chats, emails etc will always be recorded, why are companies so scared of their phone support being recorded? I hope at some point we get regulation requiring companies to share recorded phonecalls with their customers when they demand it. (I'm no…
>I'm not entirely certain GDPR covers phone calls. Depends on the content and the information stored alongside it, the medium is irrelevant.
They could of course store a machine translated transcript instead (assuming no personally identifiable information is uttered (though almost always there is, the customer is expected to give a customer ID or something)).
Also, considering how bad computers are at understanding spoken words the usefulness would be debatable depending on context.