Improved fraud prevention with Radar 2.0 • Hacker News Board

Re: Improved fraud prevention with Radar 2.0

#81

Post by dwyerm » Thu, Apr 19, 2018, 3:40 PM UTC

asclepi wrote: post #75

dwyerm wrote: post #45

Earlier quoted context omitted.

Heh. My bank did something right, and my yearly $AUS payment to Fastmail finally went through without getting flagged by the automated systems. Alas, a human also saw the transaction, failed to read the note or look in the history and locked the card up anyway.

Fastmail charges you in AUD? Weird, I know it's an Australian company but I paid for service earlier this month and was charged in USD. And I'm not misinterpreting the "$" as a USD-only sign, the invoice literally says "USD".

No, you have it right. They charge me in USD and I pay in USD but, as nmjenkins says, the payment is processed in AUS-the-country, though not AUS-the-currency. Sorry for the confusion.

For what it is worth, Fastmail has been as good as they can be with this issue, but they're at the mercy of my bank as much as I am.

Re: Improved fraud prevention with Radar 2.0

#82

Post by lauren900 » Thu, Apr 19, 2018, 5:44 PM UTC

At this point, I’m very happy deepwebservice01 AT gmail DOT com has gotten my credit where it needs to be. Over the past few days I have watched as one by one the old negative items on my report have dropped off and my score went up and to excellent. I thank them for their hard work and will recommend their services to everyone as they also help with clearing debts.

Re: Improved fraud prevention with Radar 2.0

#83

Post by Silhouette » Thu, Apr 19, 2018, 7:49 PM UTC

patio11 wrote: post #59

Silhouette wrote: post #58

Earlier quoted context omitted.

You can mark a transaction as safe directly from the Stripe Dashboard. But only manually and retrospectively, no? For an online subscription business with extensive automation, if one of us has to go to the dashboard to fix something like this, that sale was probably already lost anyway. More likely, that failed charge already resulted in cancelling the subscription and all that follows, with a relatively low chance…

Could you write to us to speak in more detail about the business seeing a majority of churn due to payment failures? That’s surprising to us; we’d love to help you debug it. My address is my HN username at stripe.com. We’re keenly aware of how SaaS math works and are as enthusiastic about your business growing as you are. It’s possible you’re using our Billing product, which gives subscription logic out of the box. I…

Thanks. One of us will be in touch.