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Introducing Airbnb Plus

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81–90 of 174 posts

Re: Introducing Airbnb Plus

#81
post #61
post #59

Earlier quoted context omitted.

That's a reasonable way to do it. Keep the front door unlocked on guest swaps, keep the key inside the house.

No key at all, just “it’s a safe neighborhood so we always leave the door unlocked”

Seems like it would open you up to liability if anything inside was stolen.

Re: Introducing Airbnb Plus

#82

This is strange marketing as it almost sounds like the non-Plus listings aren't what people already expect to some degree from an airbnb. > With Airbnb Plus, you can always check in effortlessly. Every home is equipped with a lockbox, keypad, or a host who is on-call to greet you. This is so weird. How would you otherwise check in to a home if it doesn't have self check in or a host? > When you book an Airbnb Plus ho…

I don't usually care about naming at all because it's typically irrelevant to the actual product. But "Plus" seems like surprisingly bad naming, especially for a company that has excelled at branding (I don't love the new logo). Uber's "Select" and, to a lesser extent, Lyft's "Premier" seem better.

Re: Introducing Airbnb Plus

#83

Earlier quoted context omitted.

I think the worry is retaliatory reviews. I've been in a situation where if I left my host an honest review, I expected to get a nasty review in return. It's honestly a problem with all of these bi-directional rating systems. As long as they make it at all possible for the ratings to leak before both parties have rated, there's a strong disincentive for any party to leave an honest rating.

I thought that you couldn't see what a host or guest wrote about you until you already wrote your review. That's the way it's been for me, anyway.

TBH I haven't used AirBNB in a long time (too many small hassles + one big bad experience), so it's hard for me to say at this point.

I do know that similar systems (Uber, at least) have had issues with leaky reviews leading to retaliation. It's hard to implement a system like that, especially when your users have safety, money, and comfort on the line.

Re: Introducing Airbnb Plus

#84
post #14

Interesting. I wonder what those "checked for 100+ things that guests told us they love" are. Shouldn't the general quality of the listing already be apparent from the ratings? I'm always looking for apartments with a view. That is why I am starting a startup that will help locate these: https://nothingless.github.io/ I will also list if an apartment has a table. Because I need one to work with my laptop on it. What…

I hope their check includes people listing "whole homes" as actually being an entire house and not just someones basement or granny flat. Also a room with an attached bathroom isn't an "apartment". Seen quite a few of those being listed as whole rooms too. I don't really get it, if they fool me do they expect me to be happy when I show up and find out Im basically sleeping like harry potter?

Re: Introducing Airbnb Plus

#85

Inching closer to a mainstream hotel brand. Can't complain about more competition, assuming it's zoned properly.

I usually check AirBnB but lately the best prices after fees are higher than mainstream hotel brands. To a certain extent this is controlled by property owners more than AirBnB itself, they've figured out they can charge more. The result is that while I used to go to AirBnB for the discounts, it's now becoming a premium brand with a premium price. It may be worth noting that I always opt for "whole place." It may be…

Same, Always search for superhost, whole place, free onsite parking (rules out a lot of condo highrises), two bedrooms (Filters out basement apartments, granny flats, rooms being listed as whole houses).

Recently scored a whole house for ~60/day using this and you know what, it wasn't that bad.

Re: Introducing Airbnb Plus

#86

I use Airbnb a lot. When the location is bad the reviews are often bullshit. People are afraid to leave a negative review. I would be willing to pay more to know the history of complaints that Airbnb receives directly through their support line. In the past I've discovered that Airbnb knew that there was a problem with a location but gave the owner another chance and did not follow up.

They should just show the complaints as a stat like "10 complains last 12 months"

Re: Introducing Airbnb Plus

#87
post #60
post #16

AirBnb sells feelings of authenticity, but it comes across in an uncanny-valley sort of way. I did an AirBnB cooking class experience in the suburbs of Mexico City. It was really fun, I got to meet a few great people, and it was in a lovely house. But how genuine are the host's laughs at my jokes when I'm paying him for the class? It doesn't feel real. Staying at an AirBnB is a less homogenous than staying at the Hil…

I semi-regularly stay at Bed & Breakfasts when I travel. I've never booked through Airbnb but I observe that a fair number now list there. I expect this also fuels the perception that Airbnb is more expensive than it used to be. B&Bs (in the small inn sense) aren't typically all that inexpensive. It really depends what I'm looking for. With a lot of business travel in particular, I'm looking for a consistent experien…

AirBnB has also made it pretty easy to use their service for business travel. If you're under cap, you could possibly upgrade to a better plane seat. Personally, I prefer a cheap hotel and a good plane ride. A lot of the old-school business travel services like fax machines and gyms I don't ever use anyway.

Re: Introducing Airbnb Plus

#88

This offering looks nice, but half the bullet items listed as benefits were things that I already thought were guaranteed by AirBnB... This seems like an excuse to lower their standards on non-Plus listings.

It's what you expect, but it costs them money to verify these expectations. I'd guess this is about saying "we've verified this" .

But then again, they don't seem to make any hard commitment as a result of said inspection, something like "everything is verified in person so if something is missing/wrong we book you in the nearest five star hotel for free", only a vague promise about a more trained customer support agent if something goes wrong. Does not seem very reassuring honestly.

Re: Introducing Airbnb Plus

#89

Earlier quoted context omitted.

Hosts (or anyone) can look at your profile to see the reviews about you, but not the reviews you've written. They would have to know the places you've stayed and then search through those reviews to find yours. So I don't think you should be worried about leaving honest reviews.

I think the worry is retaliatory reviews. I've been in a situation where if I left my host an honest review, I expected to get a nasty review in return. It's honestly a problem with all of these bi-directional rating systems. As long as they make it at all possible for the ratings to leak before both parties have rated, there's a strong disincentive for any party to leave an honest rating.

Airbnb switched to a "double blind" review system several years go, so you only see the other person's review after you've written your own. If you don't leave a review within two weeks, the other review becomes public and you no longer have the option to leave a review. I did a search to see if there was any press about this, couldn't find much but there's a bit about it here: https://medium.com/airbnb-engineering/building-for-trust-503... "The result was a 7% increase in review rates and a 2% increase in negative reviews."
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