Earlier quoted context omitted.
Workers have been agitating against this behavior for many decades, so no, I would not agree that it is fair to assume nobody noticed.
Well then. Maybe nobody in power noticed -- or if they did, they turned a blind eye to it.
I don't see how an automated implementation of the same feature/bug is an improvement over the manual implementation. Either way, it's a deliberate choice that minimizes the value provided to one set of people (low-level employees) and maximizes the value to others (shareholders and executives).
I don't see how using automation and AI to increase the efficiency of transferring money from the poor to the rich is an improvement.