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Ask a Repair Shop

philip.yurchuk.com

81–90 of 135 posts

Re: Ask a Repair Shop

#81

Earlier quoted context omitted.

It must be nice to have a choice of ISPs. I have exactly one to "choose" from.

I have two if I count 4 mbit DSL from ATT as my second option. Yay for monopoly!

You aren't reaching enough. You've also got satellite and dial-up options.

I would love to have something other than DSL, satellite, and dial-up as an option.

Re: Ask a Repair Shop

#82
post #5

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" You'll find their software is infinitely customizable with just a bit of configuration. What they're not telling you is that their configuration tool is really a poorly implemented, proprietary programming language. You won't be able to configure the software yourself and must now hire consultants to read your watch and tell…

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" FWIW, not all enterprise software vendors do that. We don't, for example. Just last night I was running through a demo for a prospective customer, and my contact asked about some new features. The answer was "we have some of that partially implemented, another is trivial, and another one is going to take some research. Ballp…

Did you close the sale? (Not being an ass. Curious)

Re: Ask a Repair Shop

#83

Earlier quoted context omitted.

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" FWIW, not all enterprise software vendors do that. We don't, for example. Just last night I was running through a demo for a prospective customer, and my contact asked about some new features. The answer was "we have some of that partially implemented, another is trivial, and another one is going to take some research. Ballp…

Did you close the sale? (Not being an ass. Curious)

Not yet. The conversation is ongoing though.

Re: Ask a Repair Shop

#84
post #5

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" You'll find their software is infinitely customizable with just a bit of configuration. What they're not telling you is that their configuration tool is really a poorly implemented, proprietary programming language. You won't be able to configure the software yourself and must now hire consultants to read your watch and tell…

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" FWIW, not all enterprise software vendors do that. We don't, for example. Just last night I was running through a demo for a prospective customer, and my contact asked about some new features. The answer was "we have some of that partially implemented, another is trivial, and another one is going to take some research. Ballp…

> who has spent his entire career as a developer

If I'm right, this means you're selling to software companies, or companies doing in-house development?

As much bullshit as there is in selling software to software companies, it seems to be so much worse outside of this. Enterprise vendors selling to non-technical firms seem far more willing to promise the moon and stars on the basis that they can hand-wave it as "a job for the software guys". Whereas I think most devs hear that claim and translate to "six months of work", opening up a bit more room to do business by being honest. Congrats on not taking the common approach!

Re: Ask a Repair Shop

#85
> “Oh, we don’t repair GE anymore. They’re pretty much throwaways now. When they break, you just buy a new one.”

Reverse engineering of motive. If it were only that simple.

Although this 'business response' could be correct I wouldn't assume that is the case as if the repair shop has no axe to grind or other reason to make that statement.

Could have also lost their authorization or access to parts to repair GE appliances. Or perhaps they aren't listed on the approved list of repair shops (could be for various reasons).

Way back when you used to buy a fair amount of products that were typically repaired there were certain vendors that the manufacturer shuttled the most repair work to. The other shops could get access to parts however it wasn't typically cost effective for them to do so.

Re: Ask a Repair Shop

#86
post #81

Earlier quoted context omitted.

I have two if I count 4 mbit DSL from ATT as my second option. Yay for monopoly!

You aren't reaching enough. You've also got satellite and dial-up options. I would love to have something other than DSL, satellite, and dial-up as an option.

I only have three medias to choose from. Dsl, cable and fiber. No idea how many companies to choose from on each of them though. You plug in your computer to the wall outlet and get a list of offers in the browser, sorted on price, contract time (3 month all of them). Click a button to choose and off you go surfing. Pretty ok for a socialist country :)

Plenty of space if you feel like moving.

Re: Ask a Repair Shop

#87
post #69

Earlier quoted context omitted.

I knew a CEO once who honestly believed that any feature he could conceive of could be implemented in two weeks. He was quite successful.... Any before anyone asks what the logic was behind this - there wasn't any - he just chose to believe it and ignore any evidence to the contrary.

Optimism beyond the reasonable may be a critical trait for a successful CEO. Not necessarily what you want in your own manager, of course, but company leaders need to chase risk in order to do well and that's hard to do if you're ready to believe all the (reasonable) opposition that new ideas face.

So there's the idea of 'depressive realism'. Basically, that depressed people may have more accurate judgements of the world than non-depressed people, since they're more willing to recognize the frequency of bad stuff.

I've always sort of wondered if there's a reverse effect - if the kind of person who can eagerly commit a big chunk of their life to a task with a 95%+ risk of failure is significantly less likely to be in touch with reality than others.

Re: Ask a Repair Shop

#88
post #5

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" You'll find their software is infinitely customizable with just a bit of configuration. What they're not telling you is that their configuration tool is really a poorly implemented, proprietary programming language. You won't be able to configure the software yourself and must now hire consultants to read your watch and tell…

If you ask an enterprise vendor if their software has feature X, the answer is always, "Yes!" FWIW, not all enterprise software vendors do that. We don't, for example. Just last night I was running through a demo for a prospective customer, and my contact asked about some new features. The answer was "we have some of that partially implemented, another is trivial, and another one is going to take some research. Ballp…

"... another one is going to take some research. Ballpark estimate is probably 6 weeks or so to do all that."

One of these things is not like the other.

Re: Ask a Repair Shop

#89
post #78

Earlier quoted context omitted.

This frustrates me to no end. I don't mind voting with my wallet and paying for more expensive things if they are better and built to last longer. However it seems a lot of things these days are just more expensive to be fashionable, to sell you a lifestyle full of expensive things that break easily and are not actually built better. I would love to be able to buy more simple, well made things.

> I would love to be able to buy more simple, well made things Problem is, if we are a minority of folks thinking this way, it won't make sense financially for manufacturers. What's happening with the buy-and-dispose generation is that nobody really cares about quality anymore - which is why the market is going in this way.

I don't think we are in the minority. I think most people would prefer to buy a better-made product that lasts even if it costs a bit more as in the long run it ends up being cheaper. This isn't in the manufacturer's interest though. They would rather sell you 5 or 10 vacuums over your lifetime rather than just 1. This puts more money in the manufacturers pocket and they have zero incentive to keep repair shops in business.

These days it is problematic to even know what products one should be buying because the quality of more brands than not is bad and many of these were well-designed products in the past that come from trusted name companies.

Re: Ask a Repair Shop

#90
post #86
post #81

Earlier quoted context omitted.

You aren't reaching enough. You've also got satellite and dial-up options. I would love to have something other than DSL, satellite, and dial-up as an option.

I only have three medias to choose from. Dsl, cable and fiber. No idea how many companies to choose from on each of them though. You plug in your computer to the wall outlet and get a list of offers in the browser, sorted on price, contract time (3 month all of them). Click a button to choose and off you go surfing. Pretty ok for a socialist country :) Plenty of space if you feel like moving.

What country?

And is the scenario you described available everywhere in the country? I'm imagining that the cities must manage whatever infrastructure there is that connects your wall outlets to the various ISPs – is that right?

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