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Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

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Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#81

Post by jordache »

jameshart wrote: post #68
wyldfire wrote: post #49

Earlier quoted context omitted.

I'd wager there's something enforcing that distinction such as licensing rules for products you might have access to. But, ultimately, those licensing rules may be under MS's control as well. Even if they aren't, it sounds like it has a significant impact on their service's design and usability, so it's in their interest to make a change somewhere.

Your 'work/school account' is managed by your work. They can close it at any time, and you would no longer have access to it. Your personal account via the same email address is an account you created with Microsoft. Even if your work/school take away your email address, that account will still exist (just that if you no longer have access to that email you won't be able to retrieve password resets or whatever for it…

It doesn't matter. A collection of roles/claims are associated with each account, resulting in different authorization profiles.

Just merge them into a single collection and have my experience be dictated by that merged collection. With how entrenched they are with the Enterprise world, they should have foreseen this scenario and designed their family of products to facilitate this seamless merging of authorization rules across disparate accounts.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#82

Post by iamthepieman »

j_s wrote: post #76
iamthepieman wrote: post #23

I love that I can't sign up for Azure services because i need a "real" phone number and no, VOIP numbers like google voice, Microsoft's own Skype or even my actually land line (which is through my ISP and apparently classified as VOIP) won't work. I don't have a mobile phone so that's fine, I can get texts on Google Hangouts or Skype but their account software refuses to send the verification texts to those numbers.…

This may be enough (receive SMS without a phone) if you're desperate for Azure or other account: https://news.ycombinator.com/item?id=13631724

that's the problem, every site I tried failed their "is this a real phone" check including their own service and the phone that nearly any normal person, technical or otherwise would consider a "land line"

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#83

Post by caconym_ »

I have two or maybe one Microsoft account(s). It's impossible to tell because I seem to have made two accounts that some parts of their systems think are the same, and other parts think are different. My theory is that I was a victim of some sort of migration bug at some point because I have had at least one account for a very long time (probably since Halo 2 for that online multiplayer). This problem makes it impossible to update relevant details on either account, IIRC.

Their support is the worst; they were totally unable to even comprehend the problem I was seeing, let alone fix it. I just gave up trying to use them.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#84

Post by [deleted] »

jordache wrote: post #43

My Skype account was temporarily hacked at one point, to the extend that it got disabled it. I still have access to the email associated with my Skype account. I've talked to MS support on this already but for whatever reason, they can't validate my identity to the extend that I can reset the password on that skype ID. Their only solution was for me to create a new Skype account. What other cloud service does not all…

[deleted]

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#85

Post by brynjolf »

badthingfactory wrote: post #5

It looks like [email] is used with more than one account. Which account do you want to use? - Work or school account - Personal account I get this prompt every time I try to log into Azure with my work email. If I choose the work account (the most intuitive option) my azure subscription list is empty. I have to log out and select the other option. Why is there a difference and why isn't this transparent? I am authent…

We have office 365 but no personal account. I still get the question every single time... And it doesn't work well with password managers

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#86

Post by mschuster91 »

Neliquat wrote: post #77
mschuster91 wrote: post #24

Android still does not support logging in with accounts created by signing in with Facebook, despite dozens of support threads and complaints... in case anyone at MS reads this, it sucks.

Why on earth would you want to sign on using facebook? Not saying this isnt a bug, but what is the use case sceneraio?

Single sign-on. It's really nice to NOT have to copy-paste usernames and passwords from password managers into native apps but use a simple "sign in with FB/Twitter" and it's done. 1 second with a decent internet connection vs 60+s for switching to Keepass, entering the wallet password, actually finding the password, copying the username, switching back to $app, pasting the username, switching back to Keepass, hope it didn't for some reason decide to randomly lock, copy the password, switch back to $app, hope it didn't forget the username in the meantime...

edit: it becomes a special annoyance when an app decides to lock you out after n days (n usually = 30). Great from a security POV but hell is that annoying if it happens to multiple apps at once on a day. Or when you have 20+ apps with unique logins when you reset your phone... as login credentials/tokens are (rightfully) not cloud synced. Android desperately needs a password-autocomplete API, secured by e.g. the fingerprint sensor found on new-ish Samsung devices.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#87

Post by zip1234 »

josefresco wrote: post #54
badthingfactory wrote: post #5

It looks like [email] is used with more than one account. Which account do you want to use? - Work or school account - Personal account I get this prompt every time I try to log into Azure with my work email. If I choose the work account (the most intuitive option) my azure subscription list is empty. I have to log out and select the other option. Why is there a difference and why isn't this transparent? I am authent…

Google does the same thing when a customer previously used their own "branded" email for Google services, and then switches to use G Suite (formally Google Apps). Every login will prompt to select the organizational account, or the personal account. Not sure why only MS is being called out for it ... they probably modeled their system after Google.

They both use OAUTH2, which is a web standard.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#89

Post by franciscop »

I have been using Hotmail and Skype since the old days, but now my Skype (on Linux, mind you) is totally unusable and the Outlook online abomination is becoming WORSE every day. I just noticed today that they added a DOOOONG sound to the "webapp", but then when I open it nothing happened. It was a message in the "Others" recently added tab (not a folder, not spam, somewhere in the middle but physically in a totally different place). I love the "Done" action from Inbox (Google) as it's a perfect categorization.

So I'm migrating everything to Inbox (Gmail) and people don't care at all switching to Hangouts instead of Skype.

Re: Microsoft: You need to fix your Skype and Microsoft account issues, this is insane

#90

Post by twakefield »

My skype account was hacked (who's wasn't?) a few months ago. I tried to access it to change the password but in the process I was forced to link it some other Microsoft account that I didn't even know I had. It took me half the day to recover my original passwords then reset them. Now to get to Skype (if I'm logged out) I have to log into some Microsoft cloud identity thing.

All for a service (skype) I rarely use.

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