81–90 of 252 posts
Hey, first off: chillllll out. Choose your battles carefully. Ticketmaster is not a great company, but it's become a lot better than it used to be. Truth! Anyhow, you need to be aware that venues absolutely will charge a venue fee. Even purchasing tickets at my local club in Toronto from the front bar there is a 10% markup or $1 minimum, whatever is greater. You don't have to get tickets printed and mailed to you for…
I ended up calling after reviewing my email I received afterwards and saw the added fee. They promptly removed it, but it seemed like that happens all too often...
I used to do web contract work for a company that was eventually bought by Ticketmaster. I left before the sale. I was actually "let go" because I didn't comply with design goals. One of the things that was encouraged in the design was to "hide away" things that detracted the user from checking out quickly. This included: * Smaller font for things that you would gloss over or not even read, when you really needed to…
Re: the time ticker. Is that true, because if you let that timer expire, you are indeed kicked back to the "Select Tickets" page and have to browse again.
If a user took longer than the 4 minutes or so there would have had to be more users on the system wanting the same type of seats and none available. This really didn't every happen except for insanely popular events, like NYE or some very popular singer, etc. If after 4 minutes, your time was up. You were taken back to search again, but we said "your last seats are still available. Check out now?".
I cannot say now-a-days, if the timer has more importance and I cannot say from a Ticketmaster standpoint technically. What I can say is how we used to do it.
Edit: added the "Honestly" part, first paragraph.
I used to do web contract work for a company that was eventually bought by Ticketmaster. I left before the sale. I was actually "let go" because I didn't comply with design goals. One of the things that was encouraged in the design was to "hide away" things that detracted the user from checking out quickly. This included: * Smaller font for things that you would gloss over or not even read, when you really needed to…
While Ticketmaster is a special level of evil, IMO it's important to note that their scummy UX tactics are very much shared by more respectable members of the industry.
> "One of the things that was encouraged in the design was to "hide away" things that detracted the user from checking out quickly."
This for example is pretty much part of the UX playbook for every consumer web startup of any stripe...
Seriously though, what are the alternatives? Until then we all all 'stuck' with this Sh*t company. The only alternative is to 'not go' to watch your favorite performer / artist / fighter / singer. Why hasn't this space been disrupted like how Uber disrupted the Cab Mob (oops, I mean the Taxi Medallions)
Uber disrupted the cab business because the cabs don't have exclusive rights on the road (although regulatory issues have perhaps indicated they do have exclusive rights on certain transportation verticals).
I used to do web contract work for a company that was eventually bought by Ticketmaster. I left before the sale. I was actually "let go" because I didn't comply with design goals. One of the things that was encouraged in the design was to "hide away" things that detracted the user from checking out quickly. This included: * Smaller font for things that you would gloss over or not even read, when you really needed to…
Re: the time ticker. Is that true, because if you let that timer expire, you are indeed kicked back to the "Select Tickets" page and have to browse again.
That insurance scam is only reason #8382 not to use Ticketmaster. Of course there is one reason to use Ticketmaster: you often don't get a choice anymore. The Venue box office is a joke, and Ticketmaster has an exclusive agreement for the rest so it's either them or pay even more to a scalper. This is why I go to barely any shows anymore. The ones I do go to are at the one local venue that doesn't use Ticketmaster (W…
Genuinely interested to know what is keeping a nimble new startup from stepping in and blowing this up.
Although clearly opinion, it contains real slander and you should tread lightly. For example, "Which means that ticketmaster is purposefully delaying their efficiency in order to get people to purchase more expensive shipping times". This is the conclusion you came to but the company may be able to prove it has the delays for various other reasons. Because it's not a "fact", it's likely slander or defamation. The title is also problematic, "Ticketmaster is a horrible company". You might or might not be able to prove that as fact.
I used to do web contract work for a company that was eventually bought by Ticketmaster. I left before the sale. I was actually "let go" because I didn't comply with design goals. One of the things that was encouraged in the design was to "hide away" things that detracted the user from checking out quickly. This included: * Smaller font for things that you would gloss over or not even read, when you really needed to…
All of these dark patterns (and more!) are common in the consumer web space. While Ticketmaster is a special level of evil, IMO it's important to note that their scummy UX tactics are very much shared by more respectable members of the industry. > "One of the things that was encouraged in the design was to "hide away" things that detracted the user from checking out quickly." This for example is pretty much part of t…