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“Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

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Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#81

Post by [deleted] »

marknutter wrote: post #79
johnward wrote: post #41

Earlier quoted context omitted.

If you don't continue to punish them it sends the message that it's OK to do bad things if you back pedal. This is basically Facebook's strategy on everything including privacy. Let's say they want to implement some new feature that they know will impact user privacy. They push two steps further than that they really want. Then when users backlash, Facebook takes one step back. Everyone is happy and Facebook gets mor…

No, it sends a message that you shouldn't bother with the customers you can't please no matter what you do, and just focus on the ones who don't get so emotional about stuff like this.

[deleted]

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#82

Post by seanp2k2 »

icelancer wrote: post #77
marknutter wrote: post #73

Earlier quoted context omitted.

> They're only doing this because of the community reaction/outrage. Well duh. If the community was delighted about it or didn't care then was it really a bad thing? What do you expect a company to do, get everything right the first time no matter what, or suffer punishment? It seems they're damned if they do and damned if they don't.

I expect Palmer to come out and issue a public statement about how they violated the trust of their consumers, the lessons they've learned, and what steps they are now taking to mend the relationship that they've damaged. Just like, you know, how you'd treat another human being you hurt.

Companies are people, but they're the kind of people whose only concern in "life" is increasing shareholder value.

Agreed that I'd rather get a Vive once there are some games out that I care about playing on it.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#83

Post by squeaky-clean »

jonny_eh wrote: post #9
mtgx wrote: post #5

Because there was backlash. But I doubt Facebook changed its original intentions of locking down the platform. What happens if Oculus Rift takes 80% of the market? Will it still allow the Vive or other headsets to play nice with Oculus-exclusive games? This is Facebook we're talking about here. Why even take the chance?

Jeez, you can't even give them some credit for doing the right thing?

It's not the right thing for the right reason though. You're not a good person if the only reason you don't shoplift is because the store has a security guard.

Oculus themselves also haven't announced this, or anything about the rest of their DRM. This is like shoplifting everything in the store except the goods near the security guard.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#84

Post by 15charlimit »

marknutter wrote: post #76
JoshTriplett wrote: post #21

Earlier quoted context omitted.

Doing the right thing in response to backlash suggests that you would rather do the wrong thing, but couldn't get away with it. There are several other VR vendors; this provides at least some motivation to favor another vendor.

So by your logic, nobody can ever legitimately apologize for something or change their behavior without being disingenuous. Everybody loses, no matter what they do.

If the individual or company in question has a lengthy, well documented history of always taking the worst (from a consumer/privacy perspective) possible path?

Then no, no they don't get a free "oh, no problem, it's okay" card when they grudgingly backpedal after a particularly terrible decision blows up in their face.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#85

Post by seanp2k2 »

FeepingCreature wrote: post #59
egeozcan wrote: post #39

Earlier quoted context omitted.

What do you think about these cases I made up: "I am sorry officer, I realized that you were coming after me to detain me for stealing. There's no need! I'll just put these back." "I've been bullying all other kids since years. I've realized that's why nobody wants me as their friend. I will cease the bullying immediately and I'm sure they'll invite me to the big party tomorrow."

Let's compromise. I hope that Oculus still gets some shit for attempting to lockdown their ecosystem. But less so than before this.

What's funny here to me at least is how they could come out with a comprehensive statement about how they got off on the wrong foot and screwed over their early adopters, broke promises about DRM, etc and win back a lot of support. The only reason which I can imagine they're not doing exactly this right now is because they're planning on doing the same types of things in the future.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#86

Post by azernik »

Different context, but Dan Savage articulates this well. Relevant (and censored, because he is who he is) paragraph from a long blog post [1] on Sanders vs. Clinton:

'It's ####ing moronic—it's political malpractice—to attack a politician for coming around on your issues. There are lots of other issues the queer community is going to be pressing politicians on, from passing equal rights bills and trans rights bills to defeating anti-trans bathroom legislation and RFRAs. If pols who are currently on the wrong side of any of those issues see no benefit to changing their positions—if they see no political benefit—they're going to be harder to persuade. Why should they come around on our issues, why should they switch sides or change their votes, if we're going to go after them hammer and tongs for the positions they used to hold? ("Please change your mind and support us." "No." "Pretty please?" "OK, I've changed my mind and I'll vote to support you." "#### YOU FOR NOT ALWAYS AGREEING WITH ME! I'M NOT VOTING FOR YOU! #### YOU SOME MORE!")'

[1] http://www.thestranger.com/blogs/slog/2016/02/22/23606058/hi...

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#87

Post by tdb7893 »

marknutter wrote: post #75
sajan80 wrote: post #72

This is actually big news. My trust in the Oculus store however remains broken

Why? They fixed the problem. Do you cut people out of your life the first time they make mistakes?

As with all things it would depend on what they did. If the mistake was stabbing a homeless person I certainly would. At the very least losing trust based off of mistakes seems pretty reasonable to me.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#88

Post by bradjohnson »

marknutter wrote: post #76
JoshTriplett wrote: post #21

Earlier quoted context omitted.

Doing the right thing in response to backlash suggests that you would rather do the wrong thing, but couldn't get away with it. There are several other VR vendors; this provides at least some motivation to favor another vendor.

So by your logic, nobody can ever legitimately apologize for something or change their behavior without being disingenuous. Everybody loses, no matter what they do.

No, it takes longer to earn trust than distrust. A continued demonstration that facebook has the consumer's best interests in mind might earn trust, but a quick response to backlash doesn't mean all is forgiven. It is a step in the right direction, though.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#89

Post by haydenlee »

nilkn wrote: post #48
Klathmon wrote: post #24

Earlier quoted context omitted.

I never got the quest for punishment for actions like this. They did something bad, the community reacted negatively. If they fix the problem, rewarding them is going to make sure it sticks around. Continuing to "punish" them for something they fixed only sends the message that the fix was pointless and that it would have been better to ignore the problem like so many other companies (including Facebook themselves) d…

They haven't fixed the problem. They just removed one particular bit of DRM because it was immediately thwarted and then led to piracy of their content. It's still the case that the Oculus store is completely closed off to all non-Oculus hardware without using third-party hacks. Ultimately, though, it's about trust more than punishment. Oculus lost mine. And now they'll have to actively work to regain it. This one ra…

All non-Oculus hardware... aside from GearVR, Samsung's HMD.

Re: “Oculus removed the headset check from the DRM in Oculus Runtime 1.5”

#90

Post by stale2002 »

marknutter wrote: post #76
JoshTriplett wrote: post #21

Earlier quoted context omitted.

Doing the right thing in response to backlash suggests that you would rather do the wrong thing, but couldn't get away with it. There are several other VR vendors; this provides at least some motivation to favor another vendor.

So by your logic, nobody can ever legitimately apologize for something or change their behavior without being disingenuous. Everybody loses, no matter what they do.

They don't lose no matter what they do.

Them changing course should mean that they receive LESS backlash. But not no backlash.

Thus, their situation goes from "really terrible PR problem" to "moderately bad PR problem".

If they didn't want the PR problem, then they shouldn't have tried to screw over consumers in the first place.

Trust has been broken, and if they want that trust back they need to build it up over time by consistently making good decisions that don't hurt consumers.

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