Earlier quoted context omitted.
If they were journalists they would know something about journalism ethics. Asking loaded questions and trying to aggressively ambush you is definitely not "getting the other side of the story".
It certainly is when you attempt to avoid making public comment over some matter to which the public has an overriding interest. In terms of ethics, I’ll side with the journalist’s here over the guy running a service that randomly matches adults with children for video chat when he didn’t immediately shut down the service for a top-to-bottom rethink the moment he found out it’d been used by a serial pedophile.
You can't shut down everything once a bad actor does heinous things. There would be nothing left around. No more streets, no more cafes, no more trash bins, no more cars. Nothing.
As it has been pointed out, omegle did arguably provide more protection against bad actors that lots of other services around today. If you're in a situation you don't like, just press next and it's over. Nobody can contact you or recognise you in any way.
The crimes happen when you're not anonymous anymore, after exchanging snapchat or instagram accounts for example. They don't happen in a months long omegle conversation.
The root of the problem is being careless and providing identifying information. Obviously kids are too young to understand all the dangers, that's what parents are for. You wouldn't let your kids alone in the middle of the city and then sue it when a pedophile gets access to them. You can't let your kids use the Internet without keeping an eye on what is going on and warning them of the perils.