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Slack’s new WYSIWYG input box is terrible

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Re: Slack’s new WYSIWYG input box is terrible

#791
If anyone is interested, I think part of the issue with why inline code formatting is so hard is related to these two Chromium bugs:

- https://bugs.chromium.org/p/chromium/issues/detail?id=608393

- https://bugs.chromium.org/p/chromium/issues/detail?id=608162

If you star/comment on them to increase the understanding for Chrome's team that they are incredibly frustrating that would be amazing!

Re: Slack’s new WYSIWYG input box is terrible

#794
post #778

Earlier quoted context omitted.

Funny enough, I kind of like it better - the way that the enter key changed in and out of a ``` block would always screw me up and I'd end up sending messages before I wanted to, and then instead of bugging someone for 1 message I have to send 3 with the middle being "sorry, hit enter too soon".

There was already a setting for this with markdown: >When typing code with ```, Enter should not send the message. >With this checked use ShiftEnter to send. So they didn't really provide anything new here, just changed the default behavior. edit: formatting

Had no idea. Thanks!

Re: Slack’s new WYSIWYG input box is terrible

#795
post #495

This is not one of those "oh, that's annoying, i'll have to remember that and learn to work around it" issues. It's more like "I want to immediately stop using this software but have no choice". Its driving me crazy - Slack is all text input. Don't break text input dummy!

[deleted]

Re: Slack’s new WYSIWYG input box is terrible

#796

Earlier quoted context omitted.

Why does anyone (tech savvy or otherwise) need to bold or italicize anything. In my mind bolding/italicizing are nice-to-haves alongside emoji. You wouldn't compromise the entire functional user experience of the central feature of your app for nicer emojis. (at least I hope not).

You literally just italicized "need", and I read it the way you intended it. That's why tech people italicize stuff.

Please reread my comment. Italicising is, as I said, a nice-to-have. I did not need to italicise need; it's an optional extra in my comment, but I can still communicate effectively without it.

Or, as your reply has highlighted, even with the additional emphasis, people will still fail to read it the way it was intended.

Re: Slack’s new WYSIWYG input box is terrible

#797
post #700

Earlier quoted context omitted.

This is another argument against using proprietary SaaS solutions for such crucial purposes as business communication. There are free open source alternatives which give you full control and privacy: Mattermost, Riot.im, Rocket.chat, Let's Chat.

We shouldn't fetishize control as much. In >15 years what I have seen is that OSS comes with a huge cost of attention - that you'd be better off focusing on your business need. Running most of these OSS even at a medium employee count scale is a full-team-commit-nightmare. It essentially means your it department now needs a specialist who will be able to handle your org quirks, remember the tweaks and keep baby sitti…

> In >15 years what I have seen is that OSS comes with a huge cost of attention - that you'd be better off focusing on your business need.

That’s not even wrong because nowadays almost all software comes with some OSS contained. So the non oss set is basically empty. I wonder if HN comes with a huge cost of attention because it runs on some OSS lisp?!

Re: Slack’s new WYSIWYG input box is terrible

#798
post #48

You can submit feedback to Slack using "/feedback" command. The nice thing it appears they have real people give you real replies. I encourage people to use it. I asked them for the option to turn it off. An excerpt from their response. > ... we understand that this has caused a disruption in workflows for some of our more technical users. While we don't have any active plans to make this configurable at the moment,…

There are definitely several things that I don't like about Slack, but their support has been very responsive. I've reported at least two issues, and they have always taken my input seriously. A while back, I reported a bug with copy/paste, and they asked questions, acknowledged it, and had it fixed by the next release. More recently, I had a question about why the UI behaves in a certain way I didn't expect, and the…

I agree. Usually Slack's support is wonderful. But with this awful WYSIWYG input debacle, their support has been... subpar. A whole lot of non-answers and dismissive "we're collecting user feedback".

Re: Slack’s new WYSIWYG input box is terrible

#799
post #700

Earlier quoted context omitted.

This is another argument against using proprietary SaaS solutions for such crucial purposes as business communication. There are free open source alternatives which give you full control and privacy: Mattermost, Riot.im, Rocket.chat, Let's Chat.

We shouldn't fetishize control as much. In >15 years what I have seen is that OSS comes with a huge cost of attention - that you'd be better off focusing on your business need. Running most of these OSS even at a medium employee count scale is a full-team-commit-nightmare. It essentially means your it department now needs a specialist who will be able to handle your org quirks, remember the tweaks and keep baby sitti…

I don't know about the rest of the software but Mattermost is easy to administer and requires minimal babysitting. I have it deployed with a simple docker-compose file which I only touch when I want to upgrade it, and there are Helm charts if you want a more production grade deployment. If I were to deploy it for my company I'd probably use the helm chart + a cloud hosted Postgres as the database and would likely never have to touch it between upgrades.

Re: Slack’s new WYSIWYG input box is terrible

#800
post #495

This is not one of those "oh, that's annoying, i'll have to remember that and learn to work around it" issues. It's more like "I want to immediately stop using this software but have no choice". Its driving me crazy - Slack is all text input. Don't break text input dummy!

I feel like this is the way of things with Slack: poorly implemented new features are introduced with no way to disable them, and a significant portion of their users end up needing to work around them. I'd love to have time to research replacements for my employer's use of Slack because they clearly care more about being "innovative" than meeting the needs of their existing userbase.

Other examples: * The UX around threads is still horrendous, and there's no way to turn it off. * There's no way to turn off "drafts", which still causes me to lose messages I'm working on.

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