Earlier quoted context omitted.
Unfortunately that’s not unique to Microsoft. It’s a fundamental tug of war between the pushback from consumers and the worst ideas and misaligned incentives in an organization MacOS has had the same ping-pong between good and bad releases, with the latest being particularly poor. Same with video games: one patch brings great fixes, the next introduces absurd cosmetics or a P2W mechanic.
When was the last time Linux pingponged between quality and trash?
I think this tension arises from the commercialization of a consumer product. If consumers and product managers aren't pushing the product in all these different directions, there aren't issues. "Pro" software doesn't face these issues either - Resolve, Photoshop, SolidWorks, Excel; but consumer-oriented spinoffs do. Apple's attempt to consumerize FinalCut was poorly received at launch.