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Slack has raised our charges by $195k per year

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Re: Slack has raised our charges by $195k per year

#771
post #551

Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.

Haven't you heard? Sales force doesn't hire programmers anymore. AI is all their CEO needs. ;p. Seriously though, this behavior reminds me of Oracle, and is a great reminder that proprietary software can very quickly become a big liability.

Salesforce has succeeded in spite of Marc Benioff - but I do wonder how long that can last.

Re: Slack has raised our charges by $195k per year

#772
post #551

Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.

Haven't you heard? Sales force doesn't hire programmers anymore. AI is all their CEO needs. ;p. Seriously though, this behavior reminds me of Oracle, and is a great reminder that proprietary software can very quickly become a big liability.

> this behavior reminds me of Oracle

I'm sure Salesforce is terrified of growing their market cap by 3x

Re: Slack has raised our charges by $195k per year

#773

According to the Slack HQ account on Reddit, the situation has been resolved: https://old.reddit.com/r/Slack/comments/1njuchb/why_is_slack... >We made a mistake. >This was the result of an oversight in our billing process, and we are returning Hack Club to its previous nonprofit pricing while we work with them directly to ensure their workspace remains fully accessible. We value the work Hack Club does to inspire and…

“to provide nonprofits clearer guidance and adequate grace periods as they grow.”

So… still $200K for a scrappy nonprofit, just a month’s lead time instead of a week. Got it.

Re: Slack has raised our charges by $195k per year

#774

I created an HN account solely to share this. A couple of years ago, our edutech company experienced a fourfold increase in Slack usage, was given weeks in notice too. We promptly transitioned to Google Chat (which we were paying for through Google Suite). Back then, Google Chat was quite inadequate, but I must admit that it now fulfills nearly 99% of the functions we used Slack for. Considering the numerous integrat…

Wow, Slack's customer service is worse than Google's? I've never seen such a harsh burn.

Re: Slack has raised our charges by $195k per year

#775
post #764

According to the Slack HQ account on Reddit, the situation has been resolved: https://old.reddit.com/r/Slack/comments/1njuchb/why_is_slack... >We made a mistake. >This was the result of an oversight in our billing process, and we are returning Hack Club to its previous nonprofit pricing while we work with them directly to ensure their workspace remains fully accessible. We value the work Hack Club does to inspire and…

I wonder if anything would have been done if there wasn't a public uproar.

The answer to this is nearly always "No"

Re: Slack has raised our charges by $195k per year

#776
post #760
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

(Hi - I'm an engineer at Slack -- reposting from our chief product officer Rob Seaman): "This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:." https://news.ycombinator.com/item?id=45291980

When something happens on this scale, you cannot call it a "mistake." This is more than a mistake, it's a culture.

Re: Slack has raised our charges by $195k per year

#777
post #691
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Salesforce is in the business of forcing sales.

I see what you did there. Upvoted for something or other.

Re: Slack has raised our charges by $195k per year

#778
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Thanks, Rob, for owning up to it and doing something about it.

Re: Slack has raised our charges by $195k per year

#779
post #176

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate.…

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:). This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Feeling incredulous that this "mistake" ever would have been rectified had it not been for the public attention this is getting.
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