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Apple's Software Quality Crisis

eliseomartelli.it

771–780 of 1001 posts

Re: Apple's Software Quality Crisis

#771
Should there be a better way of reporting and displaying bugs?

For displaying the bugs, I'm thinking of something like what invision was - showing the interface of for example the desktop and showing the number of bugs associated with different elements of the desktop.

By displaying bugs as posts on a forum, I feel that we lose track of how degraded the performance of the system actually is.

Re: Apple's Software Quality Crisis

#772
Another issue I have is with the Messages app. My girl sometimes sends me voice messages from her iPad, and sometimes the voice messages come as .caf files. These files are pretty much unplayable from the iPhone in the Messages app. It happens intermittently because we send a lot of voice messages between each other. I use an iPhone 15, not sure what her iPad model is. It also happens sometimes when I record voice messages on my Mac (Sequoia 15.3.1) and it shows up as .caf files on her iPhone and it renders it unplayable. I then have to record the message with my phone before she can play it. There was another case that happened (haven't been able to reproduce it yet), but I sent a voicenote with my Mac via Messages and we literally could not open the conversation again. It became so laggy typing a message in the conversation (even after waiting for a lot of time for the conversation to open). The way I resolved it is by deleting the conversation, that fixed it. But obviously I recovered the conversation, and the issue still persisted. I updated my iPhone to 18.3.1 and that was how the issue got resolved.

Re: Apple's Software Quality Crisis

#773

Earlier quoted context omitted.

> It was designed by people who don’t even know what it is for. This rings especially true with Windows. There was a not-so-serious rumor that the whole MS design department uses Macs. This may or may not be true, but recent UX changes make it clear that the designers don’t really use Windows beyond a superficial level. Many common interactions have become increasingly tedious and visually sluggish, both due to exces…

Apple can stay far ahead simply by not falling even faster than Windows. Finder and Spotlight have gotten worse, but they remain light-years ahead of their Windows counterparts.

Spotlight has been broken on both of my Macs since Sequoia. It doesn't find anything under Downloads dir even though it should be indexed. Or any non-Apple apps under Applications. Re-indexing did nothing.

Re: Apple's Software Quality Crisis

#774
I used to think these reports were exaggeration until i had to use the apple tv app to watch severance. I am beyond shocked how bad this app is and how every interaction feels like a downer. Buttons miss hover effects, icons are off center by a few pixels. Whole interaction workflows were obviously never tested and just don't work. I hope the explanation is just that the app was outsourced but if this is the level of quality apple works at now, users are doomed. The other issues i see daily are more signs of just stopping to invest any resources whatsoever into base components. I don't understand how google image search can show me faster image results than quicklook from an image that is sitting in my dock on my local hard drive. Or how the finder is unable to browse network drives without freezing, giving up or taking 30 seconds to show thumbnails or even file names.

Re: Apple's Software Quality Crisis

#776
Yeah, it’s been a while:

- Music (the app, not the service): almost unusable UI/UX, sync problems, two search fields, etc.

- Calendar is confusing, glitchy UI.

- Mail is a disaster… even the simple search filter doesn’t deliver as expected.

- Safari “Inspector”: will swallow async errors, unusable for development.

- Control panel: messy, ugly and slow.

- Spotlight: was good, doesn’t work so well anymore (web results, why?).

- Finder: visual glitches, extremely slow in some contexts (file list doesn't update).

- (pre installed) tools and commands slowly disappearing from Terminal/Shell

In general all the nice little touches and the refined experience are gone…

Re: Apple's Software Quality Crisis

#777

Earlier quoted context omitted.

True Tone is also turned on after every OS update. This is particularly annoying when you calibrate your screen for some modicum of colour accuracy.

Bluetooth is also turned on after every OS update. I don't understand why macOS does these. They can't be bugs because they have been around for years.

That they cannot be bugs definitely does not follow. One look at Windows tray icons, monitor recognition, sound volume management, and many other things will tell you that much. Broken since forever. So definitely big companies and tech giants can keep bugs in there for many years. Also note the bugs on iOS described by someone else here in this thread.

Re: Apple's Software Quality Crisis

#778
post #685

This has been going on for years. I used to do a lot of iOS development, and have an eye for bugs. Almost every Apple app/service has been regressing in quality. Take basic functionality - a phone app (calling). After certain audio sessions use (calling via WhatsApp) I can’t make regular calls over cellular - the UI app immediately cancels the call. Only reboot helps. Or notes - for many years/iOS versions, they live…

Notes is so bad. Often copy and paste just breaks. It will copy some string of characters from a different part of the note than you selected, until you restart.

Reminders too. For at least 5 years, creating multiple reminders in a certain order will not create multiple reminders, and will just append the text to the end of the first one. Surprise — hope you didn’t set any important reminders in that batch!

And the great thing about their standardization between iOS and macOS code means the exact same bugs exist in both versions. Yay.

Re: Apple's Software Quality Crisis

#779
post #700

Earlier quoted context omitted.

> Sometimes I’m so frustrated, and thinking of my options - it’s either move to Android, or go get hired at Apple with a mandate to fix bugs in various products… Those aren’t options, they’re fantasies. Like dreaming of suing out of existence a company that wronged you, or fixing the world by ruling it, or winning the lottery without playing. Android isn’t perfect either, it’s a different set of frustrations. And why…

> What these companies need to do is slow down and stop chasing every shiny thing Who is dealing in fantasies now, friend? :) Apple's software really isn't in crisis. It's just very low quality relative to what people who've written software for a living know to be possible. But it doesn't matter - Apple is a prestigious jobs guarantee program for rich kids first, entity that delivers value to consumers second. It's…

> Who is dealing in fantasies now, friend?

I said they need to, not that I think they will. But they have in the past. There is a reason Snow Leopard is still lauded today.

> It's just very low quality relative to what people who've written software for a living know to be possible.

No, it’s low quality relative to what Apple users came to expect. There was a time when “it just works” was an aspirational goal which permeated their decisions and you could see the results.

> Apple is a prestigious jobs guarantee program for rich kids first, entity that delivers value to consumers second.

What a bizarre conspiracy theory. No company gets to that stratospheric level of success by making hiring incompetent rich kids their primary goal.

Re: Apple's Software Quality Crisis

#780

Earlier quoted context omitted.

On Notes: 1. If you copy some text 2. Select other text 3. Paste the text you copied to replace the selected text Notes will crash. This has been known for years. Also if you turn off all suggestions in Spotlight on iOS and just use it as an app launcher, it will still take seconds for Spotlight to show you the results. For something that's supposed to be an indexed look up.

Select/Copy/Paste has been bad from the start on iOS, another I can’t get over is how the backspace behavior has the absolute worst timings for jumping to words and paragraphs.

>I can’t get over is how the backspace behavior has the absolute worst timings for jumping to words and paragraphs.

I wish they implemented backspace like they do with fine scrubbing on seekbars. i.e. you could move your finger up & down while holding the backspace key to select the granularity of deletion between letters, words and paragraphs.

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