Out of curiosity, what's keeping you in slack ecosystem? Why not leverage Discord and run on your own server? Wouldn't that be a much economical alternative to begin with?
Slack has raised our charges by $195k per year
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Re: Slack has raised our charges by $195k per year
#742Earlier quoted context omitted.
That doesn't really matter: Salesforce is not a technology company, it's a sales company. They need to win the loyalty of procurement decision makers, then engineers will have to use whatever the business people were sold. Exceptions are small tech-first companies where the engineers directly decide on tools.
Slack has always had a bottom-up sales funnel (i.e. the "land and expand" "shadow IT" model), so I'm not sure this is true.
Slack has been acquired. It's the same with all of these big tech companies. There is a period after acquisition where things appear to stay the same. The reality is that the real work is now happening. Operations are being studied to understand how to fold the acquisition into the parent company.
The shadow IT model isn't the dominant one in the space where Salesforce play. They used that to a degree too when they were small, but they now lean towards enterprise sales. Shadow IT is sold as a risk by them. Want something secure, safe, and compliant? Work with us because we'll sign up to these things contractually (even if delivery is questionable.)
This means that a slack salesperson has to choose between targeting a department and pissing off IT versus working on a company-level deal. This changes behavior significantly. It also changes lots of the economic expectations. Previously, these little deals here and there could add up. On top, you might get credit from driving engagement. Now you carry a much larger quota where engagement is important in practice, but not in how sales is executed.
This drives the behavior you see here. Someone is reevaluating each of the current deals with this new lens. In practice, they can maximize revenue with these bullying tactics. Many times, in the enterprise space, it's better for a customer to be cut off, or give up, even if this is temporary. The intention is for the customer to return and agree to different terms even if the financials are adjusted to something more favorable.
Re: Slack has raised our charges by $195k per year
#743Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.
Who cares? Salesforce, as any other corporate are outsourcing to Indian kids, they don't give a... Only people who can really change something are cybersecurity people, /"pentesters". They should, as any other responsible pentesters holding 0days for big corps, stop reporting them to the companies, instead sell to on grey market to 3rd party. Completely legal, for you it's more money and who cares what they do with i…
Indeed, for for-profit companies.
They too can buy the exploits off the market as well. Just, the price for the company is 25x higher than individual costs.
If corporations can price discriminate on non-EEOC metrics, so can I.
Re: Slack has raised our charges by $195k per year
#744One of Slack's greatest missed opportunities IMO was to become the hub for every company's customer/advocate community. Once you've established yourself as a customer service channel and internal coordination hub, you're deep in the operations of the company. They already had the brand cachet, they had everything going for them. And if they were worried about abuse, or about cutting into their B2B bottom line, they c…
Totally. I remember a few years ago where every open source or tech group community was on Slack. Today it's almost all Discord. I once even went to a doctor and the staff was using Slack because it integrated with some calendar thing they had. This is 100% gone. Fancy startups are still using Slack but in two I worked at, they migrated to Teams or Google after a while, as soon as they were acquired.
Seeing a discord channel for special software recommended on a corporate presentation was definitely a first for me. Happened yesterday.
Re: Slack has raised our charges by $195k per year
#745The chickens have come home to roost.
Re: Slack has raised our charges by $195k per year
#746Even $5k/year seems insane to me for hosting what is essentially an IRC channel...
With file hosting. Which can occupy a lot of storage, but yeah, pricing is still insane.
Re: Slack has raised our charges by $195k per year
#747Unpopular opinion: I think it's wild that ANY ORG would pay $200k for a chat app. If I ever ran an org that needed a chat app and the costs came even close to $200k a year, I would rather hire an engineer, contract a designer, and create our own, or more likely, contribute/fork an open source project like Matrix; providing us with the ability to *really* integrate it into our company/tools - as oppose spending it on…
I would say and non-profit. For a larger company like, idk, AT&T or IBM or Goldman and Sachs, $200k/yr would be cheap to handle all of the internal chat.
Re: Slack has raised our charges by $195k per year
#748No first hand experience, but campfire (https://once.com/campfire) seems like a pretty great solution for this problem.
Not affiliated, just sharing in case it’s useful for OP or others.
Re: Slack has raised our charges by $195k per year
#749Thousands of teen coders now hate Salesforce in advance . This is very shortsighted.
You would think that making your users hate you is shortsighted, yes. But does it really matter? I urge every user of Hacker News to read Peter Thiel's book, Zero to One. It's the definitive statement on software capitalism. The goal, which Thiel embraces unabashedly, is to use technology to create new and unique monopolies, and once you've created them, extract as much rent as possible from the users. Obviously the…
I find it interesting that this comment got a lot of replies but is still at 1 point. It went negative temporarily.
That means people are downvoting what is essentially a book recommendation. You ignore knowledge and the things that the architects of the modern world say about their work at your own peril, folks.
Re: Slack has raised our charges by $195k per year
#750Earlier quoted context omitted.
Teams ain't great but I've not really seen any huge argument as to how Slack is measurably better (anymore) and Microsoft wants to squeeze you, but not put you through the Juicero™.
Teams has been awful in terms of getting the notifications to you. Also small things like not being to able to reorder channels is bonkers. I was going to suggest moving to Slack for our nonprofit, having been unsatisfied with Mattermost a while back. It might be time to reconsider...
Honestly I have so many issues getting notifications on Slack. Messages go completely missed even when I have the user VIP'd, starred, notifications on, everything. I don't know what else I can do to make sure I get messages, to the point I ask people to reach out on Signal if I don't get back to them on Slack and it's at all urgent.