Earlier quoted context omitted.
From my point of view, Uber and DD were always going to head in that direction because by any objective measure, they are worse than the solution that already existed. The introduction of a middleman created new costs for drivers, customers, and restaurants alike, yet it's actually worse at delivering food than the conventional "drivers work for the restaurant" model. Sure, you get one website where you can see all t…
Did you ever try getting groceries/food (other than pizza) delivered before the apps? Uber didn’t replace a better option, they made it literally possible to get these services in many places where it wasn’t an option at all. And in areas like Manhattan, where city cabs and delivery options abound - the the fact that many (most?) people still use UberEats/DD is instructive. The value of convenience is significant. I…
You're right, it sucked. Here's the thing: we can have the shiny, sleek ordering system without the stupid parts of the Uber/GrubHub/whatever business model. You've probably used Toast before.
> in areas like Manhattan, where city cabs and delivery options abound - the the fact that many (most?) people still use UberEats/DD is instructive
I would have leaned towards "destructive" but I get your point.