Earlier quoted context omitted.
It's wild that Douglas Adams' and Infocom's Bureaucracy , an interactive fiction published in 1987, had precisely this sort of thing as more or less its whole subject matter. It's not quite exact to what we see today, of course; for one thing, it traffics in paper forms and mail-in cards, rather than web forms and obstructionist live chats. But its juxtaposition of saccharine platitudes and hostile apathy feels no le…
Bureaucracy was very enjoyable. I wish he had released that same basic content in other forms. I often think of scenes from that game in everyday life; too few other people have ever played it.
Perhaps it's time for a reimagining - I could see it working really well as a collection of "websites" with "live chats" and "emails" and so forth, borrowing tools from the "alternate-reality game" style of organic viral marketing and turning them to an altogether nobler purpose. I think that'd be the right choice of medium to tell this sort of story today.