I wanted to like the surface hardware because it kind of seems to run Linux and it is portable. According to 'the internet' that is. I tried different products, all with Windows only before trying Linux (which never happened) and found them surprisingly bad overall compared to Lenovo or Apple. Either all of them were bad luck factory mistakes or some people here have rosy MS glasses on.
First off, The support was horrible: on my first purchase (with MS directly ever by the way) they blamed me squarely for a 1 day old (!) Factory broken display (it would turn on but when it got a bit warm it would show only stripes; switching off and waiting for cool off would 'fix it': did I say less than 24 hours old!?); I sent it in and they said I broke it and told me I could buy a new one.
Also when I got a new one, the new keyboard was broken and they refused to replace that as well. Again, blaming me from something that came broken from the box.
And the rest of the experiences was not much better but at least they took them back without whining (there i learned my lesson and went to a shop instead of order online). Horrible battery life (far from what is promised on the tin, even with relatively low workload), random freezes and crashes, weird balance feel compared to, say an iPad or mb air and slow compared to old and new apple products (iPad and macbooks).
After all I was most angry about the bad support; I never had that with apple even when it was my own fault (they repaired a water damaged mb air without issues and replaced two iPad pro keyboard which where damaged by dropping for free) which this was not.
I tried to give them a chance and I tried: I got most of my money back luckily as after the first fiasco I prepared for that and returned them to the shop in the box, but definitely will not buy again soon.