This reveals a staggering level of incompetence, if that’s really all it is, and lack of transparency. They don’t have ANY product-level quality tests that picked this up? Many users did their own tests and published them. It’s not hard. And these users’ complaints were initially dismissed. I don’t think the high vs medium change is really on par with the others. That’s a setting you change in the UI, and depending o…
“ After multiple weeks of internal testing and no regressions in the set of evaluations we ran, we felt confident about the change and shipped it alongside Opus 4.7 on April 16.
As part of this investigation, we ran more ablations (removing lines from the system prompt to understand the impact of each line) using a broader set of evaluations. One of these evaluations showed a 3% drop for both Opus 4.6 and 4.7. We immediately reverted the prompt as part of the April 20 release.”
Considering the number and scope of users they serve, I can sympathize with the difficulty. However, they should reimburse affected users at least partially instead of just announcing “our bad, sorry “. That would reduce the frustration.