Earlier quoted context omitted.
> All that being said, I personally have never bought from Apple, and think the $150 upgrade cost is ridiculous (not to mention the $300 jump from the XR, which is still $300 more than I paid for my Pixel)! So I could say the "Pro" marketing isn't working on me! But overall, they aren't hurting for customers. I love it when people complain about the prices Apple charge, especially given the experiences I've had with…
So are you saying you got a new phone and battery for free?
(Admittedly, the bloke next to me with the iPhone 4 arguing that the back glass had shattered "all on its own; I didn't drop it, honestly!" probably wasn't going to get a new phone for free...)