Rackspace Developer+ Program • Hacker News Board

Re: Rackspace Developer+ Program

#71

Post by newman8r » Fri, Aug 01, 2014, 8:49 AM UTC

jnoller wrote: post #63

newman8r wrote: post #32

It's good they added this - their customer support rep told me this was coming soon. That's after I told them I wasn't recommending them anymore because you can no longer get an account without a $50/mo/service fee as of a few weeks ago. Might try this out, but pretty happy with AWS.

Remember; that 50$/mo fee was rolled into the product prices before. That's why under the old model a 4gb server cost 1/3 of 4, 1gb boxes. The new pricing lowers the infrastructure prices (and levels them so 1gb of ram == 1gb of ram) but clearly states the support fee as a whole. Note, the minimum fee only triggers if you use Cloud Servers, or OnMetal.

Yeah, I use cloud servers. I think the bill on one of my grandfathered account has been ~$16/mo - under the new system I believe it would be $50/mo.

Re: Rackspace Developer+ Program

#72

Post by quicksilver03 » Fri, Aug 01, 2014, 9:23 AM UTC

jnoller wrote: post #59

snowwrestler wrote: post #58

Earlier quoted context omitted.

Overall I've been a happy Rackspace customer for years, but we've had the same experience with Apache troubleshooting. The support ended at whether Apache was up and running. Beyond that we were told Rackspace considered it to be "application tuning"--which covers all the important settings that are used to manage loads and secure Apache. Luckily a development company we had on contract had a great Linux admin who co…

I think support has to move up the stack to be remotely relevant to 2014 markets and beyond. This is my goal and why I'm running point on the dev to dev support. But to your point, on the 15th we precisely outlined what is covered on each support level: http://www.rackspace.com/managed-cloud/ Fundamentally; support has to become systems level, and not single instance level, and that means gaining knowledge and expert…

I guess it depends on the use case and the sysadmin knowledge of the client. I find that the frontier of responsibility becomes too much blurred when the service provider takes care of anything above the hardware: I personally prefer when the service provider concentrates on power and network stability, and anything else is my responsibility.

Re: Rackspace Developer+ Program

#73

Post by jnoller » Fri, Aug 01, 2014, 11:37 AM UTC

newman8r wrote: post #71

jnoller wrote: post #63

Earlier quoted context omitted.

Remember; that 50$/mo fee was rolled into the product prices before. That's why under the old model a 4gb server cost 1/3 of 4, 1gb boxes. The new pricing lowers the infrastructure prices (and levels them so 1gb of ram == 1gb of ram) but clearly states the support fee as a whole. Note, the minimum fee only triggers if you use Cloud Servers, or OnMetal.

Yeah, I use cloud servers. I think the bill on one of my grandfathered account has been ~$16/mo - under the new system I believe it would be $50/mo.

You're grandfathered in then - sounds like you're running an old 512mb next gen machine

Re: Rackspace Developer+ Program

#74

Post by corobo » Fri, Aug 01, 2014, 3:29 PM UTC

jnoller wrote: post #39

latch wrote: post #7

Rackspace is a tarnished brand for me. I immediately associate it with ridiculous pricing and bad "cloud" (mosso). With closed eyes it refused to see the quicksand of commodity it built its tower on. I was hoping to come up with ways that companies with poor brands can recapture a lost audience. But I'm drawing a blank because it's a competitive market. It's like the car industry an the generational memory people hav…

[Full disclosure: I am the PM for this project, a principal eng/manager at rackspace, and I believe in honesty] > Rackspace is a tarnished brand for me. I immediately associate it with ridiculous pricing and bad "cloud" (mosso). With closed eyes it refused to see the quicksand of commodity it built its tower on. You know what? I agree. Several years (4+) ago when RSC (Rackspace Cloud) came out I used it. My job was b…

> developer+ isn't evil, it's not got crazy ulterior motives: it is us saying developers are important, and we haven't done well for them. I want you to sign up, I want you to try the services, SDKs, Docs, dev portal for a spin. If it sucks, or there are bugs, I want to know directly from you.

It's a marketing tactic. Unavailable to existing customers? Pure marketing.

"devs are important unless they already have an account"