Hi everyone.
As the founder and CEO of Packt I want to say thanks to everyone for this feedback. It's really crunchy and specific. We can work on it. We will, and we are.
We'll publish almost over titles in 2013.
We're trying to bring the benefit of structured, organised and reliable content to as many new tools and technologies as we can. We have tended to prioritize quantity, and we have dropped the ball more often than we should. I'm really ashamed about the times we've released content that isn't up to scratch, or we've come across as aggressive or internally focused. I'm accountable for that, and I apologize.
However without being too defensive, I do need to recognize everyone we have worked with on a lot of projects where together we've brought devs a quicker and easier way to share knowledge, quietly, systematically, and reliably. We've also donated over $200k to open source projects as part of our ongoing support.
In terms of specifics, we are working on improving in-house testing and tech editing, the whole tech reviewing process [including who, how and why], how to improve our offer and process with authors to deliver better content and a better experience, how to release updates and corrections faster, improved CRM and discriminating contact. I'll be honest..that's a lot to do while at the same time we keep the titles flowing and the knowledge being shared.
If we're letting you down, or you want us change, let me know. It's my problem. We'll get together and try and work it out.
Happy Christmas to everyone
Dave Maclean
davem@packtpub.com