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Protect Kids, Get F*cked

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Re: Protect Kids, Get F*cked

#71

When Jason sent this to me as a preview, I did not think it would end up on HN. Interesting. I want to respond to a few of the comments, as I was the main protagonist in getting this idea off the ground, CEO of the company, and the business/product guy surrounded by the talented engineers who made this happen. The decision to invite the board member on to the call the day before the money was in the bank was my call.…

Thanks for the candidness and honesty. It is really refreshing to hear the details--mistakes and all!

Re: Protect Kids, Get F*cked

#72
post #54

I can add a bit more color to this story as I was intimately involved in it. I worked at the company that was bought by HP in Oregon and then later in Texas. It was called RLX technologies and created the first blade server. After it was purchased by HP I stayed on for a few months before moving on to a startup in Oregon. It seemed like a great idea as they moved me back to Oregon. My best friend, who got me on at RL…

Quite a story, one of the best and most revealing ones I've ever read here, and I've been here since the beginning. Thanks for sharing, and letting us see "behind the curtain" a little.

Thanks. It's pretty cathartic to talk about it. I haven't thought much about it in a long time. I skipped a lot of the details around CarWoo! too...at some point we will get around to posting that.

Re: Protect Kids, Get F*cked

#73
post #26
post #19

Earlier quoted context omitted.

No, the real problem wasn't insurance; it was that a firm-seeming commitment to fund the company fell through at the worst possible moment. A lawsuit wouldn't have fixed anything for them; it'd have taken years to resolve.

The real problem was they had no business model; spending money to get users when you don't even know what your return is? That's ludicrous. That's a core business issue from day one.

We did have a business model. Jason didn't talk about it much, but if you look at my original post and Brandon's more in depth post it's there.

Was it a billion dollar business? Probably not, unless we owned most of the space if not all the space. This was inconceivable when you looked at the players.

Re: Protect Kids, Get F*cked

#74
I think I need to clarify what IMSafer did. A lot of arm chair QBs here talking about how's it's evil or that abuse of children in a sexual way just doesn't happen...that could not be further from the truth.

No offense (well we know where this is going), but anyone saying this has no f*$%ing idea what they are talking about.

What we found in those years with IMSafer and later with the company that purchased our assets was mindblowing in a terrible way.

In the US we weren't allowed to really do anything with the data we found even in the most awful cases. When the patriot act was in affect there were opportunities to turn some of the data over to the gov agencies that deal with exploited children, but it was unclear.

In the UK they were allowed to more freely use what they found to put pedophiles behind bars...which they did on more then one occasion.

In some cases it appeared that children had installed the software as a desperate cry for help against their abusive family members.

In one particular egregious case the offender was involved in group chats where he would try to normalize the behavior to his child by having other sick individuals tell her it was OK. Then, they would setup times for her to be online with them while terrible acts were perpetrated on her.

No one is acting as if this was common. But, it did happen. And we weren't selling the chat, running ads against it or in anyway trying to monetize the 'fear' or grief of our users.

A lot of people here do not have kids and don't understand how hard it is for parent's to talk their kids about all sorts of issues around sex and drugs and rebellion etc.

In many cases IMSafer was their last hope and it was very helpful to a lot of people.

We never started it because we wanted to spy on kids or know people's gossip. We did it because we realized that parents were ill equipped to deal with the new online world.

Porn was a not a concern. To us that was your child viewing something. What we were concerned with was someone coming into your child's world and talking to them without your permission. If the child was having an issue with their parent's these kind of people would pick at that and try to show the child they were on their side to win trust.

Places where parent's thought their kids should be safe just weren't and still are not.

Also, some kids are susceptible to these kind of attacks by predators. In some cases parent's had kids who had been sexually assaulted in real life already and they were very afraid, because of their child's mental makeup now, that they would make easier targets.

We had adults buying plane tickets for kids and working out details to get them to fly across the country to meet under the guise of some camp the kid was going to, etc.

It's real whether you want to deal with it or not. We did our best to balance online privacy while helping people.

I feel like we did a phenomenal job and we didn't sell fear. It was never part of our marketing or selling.

Re: Protect Kids, Get F*cked

#75

I think I need to clarify what IMSafer did. A lot of arm chair QBs here talking about how's it's evil or that abuse of children in a sexual way just doesn't happen...that could not be further from the truth. No offense (well we know where this is going), but anyone saying this has no f*$%ing idea what they are talking about. What we found in those years with IMSafer and later with the company that purchased our asset…

To pile on a little bit to what Erik shared here. There were several use cases that we could not have imagined when we set out on our path.

First, there was a case where a high school girl was equipment manager of her school football team. She was gang raped by some of the players. She was talking about that in chat with her friend, talking about committing suicide, and talking about how she couldn't tell her parents. She was afraid of what they would do to her. To her! Our engine caught much of this, and flagged it for the parents. It worked out in the end. We found out about this after the fact when the parents contacted us to let us know how our software probably saved her life.

Then there was the situation where there was a father who was a community fire chief. His child installed the software on his father's computer because his father was abusing him, and was spending time in really really bad chat rooms. The kid was hoping we were monitoring the alerts. The child eventually reached out to us asking why we hadn't sent the police. It was heart breaking.

Lastly, there was a kid who was buying drugs from a contact online. Is this a sexual predator? No. But a predator nonetheless. Our software flagged it.

There are bad people out there. Some of them are the Chris Hanson predator types. They aren't all sexual predators, but they are still looking to gain access to children without parental permission.

Children and young people react with "this software violates my rights!" As a child, under the age of 18, in the US, has no rights. A parent is supposed to parent. They have no right to privacy.

The software was not meant to record chats. It worked as a sort of a sliding window, and only when there was a flagged issue would a parent get a notification. That notification would include some of the chat around the offending line to give context, but nothing more.

With regard to access to kids - parents can look into a living room and ask "who is that?" Well it's Johnny. He lives down the street. The parents can talk to Johnny's parents. When a child is in an MMO and has a "friend" list a mile long, parents can't really ask "who is Fragg3rKill3r225?" Worse, their kid may not really know who that person is either.

At the core, IMSafer was about helping parents manage the relationships their kids were building online. As a parent, it is your job to know who has access to your kids, and how they are influencing them. Most parental control software is billed as keeping porn of the computers. IMSafer was about keeping the bad guys out of the kids lives.

Re: Protect Kids, Get F*cked

#76
post #70
post #50

Age? Sex? Location? That’s how predators started their hunt. It's also how teenagers started conversations with each other in chat rooms a decade ago. It may still be, but I haven't been a teenager in a while. I imagine predators open with the same question, but actually using it as a filter would produce an unacceptable amount of noise. This is a useful story about some of the mistakes one can make dealing with VCs,…

In reading the article and thinking back to being a kid who'd create free-trial Juno accounts and dig through drawers to find the Post-It notes that my parents' AOL accounts' passwords were on just to spend hours talking to strangers on the internet because it was exciting, I have to agree with the notion that this software rubs me the wrong way. This is an issue of parenting; you can't just turn on an app and expect…

You are absolutely correct about the photos. Explicit photos were going both ways on chats. We were working on a solution to that, and had licensed some pretty cool tech from a small firm in DC.

re: the notion that _you_ would have known about a creep online, that's awesome. It's great that you were so self aware. Not every child can say the same. A favorite quote of mine applies here. No matter how you cut the math, and no matter how much you don't like the answer, 50% of the population is below average intelligence.

All of the content on our site explicitly suggested to parents that they should talk to their children _before_ installing our software. Talk about why they were installing it, and show them how it works. Every kid hated it. Of course they did. I would have. Unfortunately, kids have plenty of time to think about ways to circumvent protections their parents put in place. Parents have jobs, multiple kids, schedules to maintain, etc, and in general were outgunned on the technology front. They are all screaming for help, or suffering in silence, throwing up their hands because they cannot solve the problems for themselves.

When we started IMSafer, we were all in our late 20s or very early 30s. We were all hacker types. We also had young kids. One of our advisors was a police officer (personal friend) who spent a ton of time with us talking about the realities of the bad people out there. It's not Chris Hanson crazy, but there are really, really bad people out there. More often than not, related to the harmed minor.

Re: Protect Kids, Get F*cked

#77

I'm confused. Did they protect kids? I don't remember if he said that or not. Anyway, a few comments: - They paid for free users with no business model in place - They failed to complete requirements of their previous investment deals - Handshakes don't matter, term sheets don't matter; nothing matters until the check clears

We had a business model. We knew when we would start charging. We were already testing pricing when the VC round was underway.

We did not get the D&O. That was as much a legal representation screw up than my own failing. I was the CEO, so the ultimate blame lays at my feet.

Term sheets don't matter, but one thing that is getting lost in all of this is that we had definitive docs. We had been given keys to the VC office to take up positions as residents until we had office space. Money from other investors was already in escrow. It's not like we got a signed termsheet and moved. We signed the termsheet in Sept, moved through definitive docs until Nov, and it all fell apart in mid-late Nov. It sucked.

Re: Protect Kids, Get F*cked

#78

I think I need to clarify what IMSafer did. A lot of arm chair QBs here talking about how's it's evil or that abuse of children in a sexual way just doesn't happen...that could not be further from the truth. No offense (well we know where this is going), but anyone saying this has no f*$%ing idea what they are talking about. What we found in those years with IMSafer and later with the company that purchased our asset…

To pile on a little bit to what Erik shared here. There were several use cases that we could not have imagined when we set out on our path. First, there was a case where a high school girl was equipment manager of her school football team. She was gang raped by some of the players. She was talking about that in chat with her friend, talking about committing suicide, and talking about how she couldn't tell her parents…

> As a child, under the age of 18, in the US, has no rights.

I was going to mention the UN convention on the rights of children.

(http://www.unicef.org.uk/UNICEFs-Work/Our-mission/UN-Convent...)

But it seems that only 2 countries haven't formally approved it - Somalia and the US. (And Somalia doesn't have a government, so I guess they get a pass for the moment.)

Articles 3, 5, 12, 13, 15, 16, etc etc would all be relevant. If you had carried on with the software this could have helped sell the product. Compare

"You are under 18. You have no rights" with

"You are under 18. You have rights. We know what they are, and we feel our product helps you enforce your rights, and carefully balances your rights with your parent's rights."

Re: Protect Kids, Get F*cked

#79
post #70

Earlier quoted context omitted.

In reading the article and thinking back to being a kid who'd create free-trial Juno accounts and dig through drawers to find the Post-It notes that my parents' AOL accounts' passwords were on just to spend hours talking to strangers on the internet because it was exciting, I have to agree with the notion that this software rubs me the wrong way. This is an issue of parenting; you can't just turn on an app and expect…

You are absolutely correct about the photos. Explicit photos were going both ways on chats. We were working on a solution to that, and had licensed some pretty cool tech from a small firm in DC. re: the notion that _you_ would have known about a creep online, that's awesome. It's great that you were so self aware. Not every child can say the same. A favorite quote of mine applies here. No matter how you cut the math,…

I'd actually be really interested in reading about some of those scenarios if you have any links/blogs available.

Perhaps I was a little more aware of my online surroundings, but as children and pedophiles become increasingly technical and able to overcome these barriers I still think something like that has the potential to do more harm than good. Like you said, I had all the time in the world to figure out how to get around the rules and would have gone out of my way to find ways to bypass your software, potentially finding myself using avenues that were even shadier than the already-risky chat methods we all use and opening up my system to attacks or more in-depth tracking of my/my parents' online activities.

Although the likelihood for abuse/noise is high, the ability to report questionable conversations to support avenues rather than parents and law enforcement (who may try to take things into their own hands too soon without the appropriate amount of proof) seems like it would be the most effective at this point. Maybe something like this already exists?

Anyhow, many thanks for the response and for trying to find a solution! It will definitely be interesting to see what the future holds for online safety.

Re: Protect Kids, Get F*cked

#80
post #70

Earlier quoted context omitted.

In reading the article and thinking back to being a kid who'd create free-trial Juno accounts and dig through drawers to find the Post-It notes that my parents' AOL accounts' passwords were on just to spend hours talking to strangers on the internet because it was exciting, I have to agree with the notion that this software rubs me the wrong way. This is an issue of parenting; you can't just turn on an app and expect…

You are absolutely correct about the photos. Explicit photos were going both ways on chats. We were working on a solution to that, and had licensed some pretty cool tech from a small firm in DC. re: the notion that _you_ would have known about a creep online, that's awesome. It's great that you were so self aware. Not every child can say the same. A favorite quote of mine applies here. No matter how you cut the math,…

I don't think it's really unfortunate that kids can circumvent technical measures. It's unfortunate that parents want a robot babysitter.

The primary danger comes from breaking the barrier between online and in-person. The best solution seems to me to be parents being understanding and supportive. Want to meet someone you talk to online in person? OK, fine. The parents come along and meet in a public place. If, instead the rule is "no meeting people from the internet ever", teenagers will do it anyway in a much less safe manner.

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