This is very concerning. Their heavy handed tactics haven't impacted me personally yet but I am increasingly nervous and casting about for viable egress paths if I need to flee Claude Code. I really hope they pump the breaks and thoroughly reorient themselves. They are under a lot of competing pressures and probably can't make a decision that won't upset a lot of people (in order to balance growth and capacity etc), but are coming to the worst possible conclusions.
For instance, maybe you can't afford to take on more customers right now, Anthropic. Maybe if you are severely undermining the customer relationships you already have, you should just admit you can't sell any more 20x plans right now and only accept new customers at lower tiers until you have the necessary capacity.
This is also a DoS you could drive a truck through, and it's disturbing such an obvious vulnerability was shipped at all.