it's in fact $66MM, the $200MM is for the kickbacks.
We call those "change requests"
Workday project at Washington University hits $266M
71–80 of 106 posts
Re: Workday project at Washington University hits $266M
#72Earlier quoted context omitted.
ServiceNow is so terrible I genuinely wonder how it is ever deployed anywhere. Seriously, do the purchasers never look at it? Is there no product demo at all during the purchase process? Do the sales people actively hide it or something?
I work in a department that has been using ServiceNow for at least 5 years, and I still do not know how to look up a ticket by ticket number. I just pretend I'm following along when my colleagues reference a ticket. I just spent a minute poking at it: my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and th…
> my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and then the server stopped responding.
Like all SaaS in-house implementations, this is entirely on how your company's ServiceNow developers.
I've worked on multiple SNOW implementations and things can go really bad when you go crazy with the customizations.
Re: Workday project at Washington University hits $266M
#73Earlier quoted context omitted.
I work in a department that has been using ServiceNow for at least 5 years, and I still do not know how to look up a ticket by ticket number. I just pretend I'm following along when my colleagues reference a ticket. I just spent a minute poking at it: my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and th…
> my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and then the server stopped responding. Like all SaaS in-house implementations, this is entirely on how your company's ServiceNow developers. I've worked on multiple SNOW implementations and things can go really bad when you go crazy with the customization…
Your comment makes me understand the product even less. So it’s SaaS where you have to develop it yourself? What exactly is the company providing? Why do its customers simultaneously want to outsource this to a vendor and then spend resources customizing it down to the level of “basic CRUD operations work” and “the user sees a search field”?
Re: Workday project at Washington University hits $266M
#74I guess I have three questions here. 1) What happened to the days when universities published their own software, like pine from UW? It seems like Washington of St Louis, which offers a PhD in computer science, should have some students capable of writing a database to run the university. 2) Why have universities not collaborated to develop a modular, expandable system for running a university, instead of putting the…
#1 has to be thought through carefully because ultimately this would involve students being able to access other students' information. It only takes one instance of stalking, harassment, etc. for it to blow up.
Theres all kinds of situations wjere students have access to other students personal info in a professional capacity. It is handled like any other situation where this is the case
Re: Workday project at Washington University hits $266M
#75Earlier quoted context omitted.
> For transparency, a single software engineer budget is $670K+. Are you saying that the costs to employ a single software engineer is $670K+? If you mean something else then nvm. Otherwise that's a ridiculous number to use unless you are specifically talking about places with the highest cost of living in the country where a mid-level dev starts at over $200K.
I am saying that. Salary + taxes + insurance + retirement + other benefits + support cost is around 670k. Salary eats up like 160k of that budget, though.
Please provide a breakdown.
I find this 4X of base salary implausibly high. 2X strikes me as closer to my reality at a large academic medical center.
Re: Workday project at Washington University hits $266M
#76I guess I have three questions here. 1) What happened to the days when universities published their own software, like pine from UW? It seems like Washington of St Louis, which offers a PhD in computer science, should have some students capable of writing a database to run the university. 2) Why have universities not collaborated to develop a modular, expandable system for running a university, instead of putting the…
It’s not rocket science, but you’re vastly underestimating what it takes to run a modern university. Not to mention things like security and support, which a university is not setup well to handle in house. The phds should be spending their time learning and doing research, not managing admin software.
I went to an Arizona university in the 90s and our class registration system was far more customizable and feature-ful than what my son lives with now. His university has half the students mine did and they, across two decades, shared a university president.
I think it might also be something else.
Re: Workday project at Washington University hits $266M
#77Imagine spending that kind of money, and even if everything goes perfectly, your still stuck with fucking Workday at the end.
Re: Workday project at Washington University hits $266M
#78Earlier quoted context omitted.
> my dashboard page didn't load, then it told me there are no open tickets in the system, then clicking on a different ticket number to open it didn't do anything, and then the server stopped responding. Like all SaaS in-house implementations, this is entirely on how your company's ServiceNow developers. I've worked on multiple SNOW implementations and things can go really bad when you go crazy with the customization…
Your comment makes me understand the product even less. So it’s SaaS where you have to develop it yourself? What exactly is the company providing? Why do its customers simultaneously want to outsource this to a vendor and then spend resources customizing it down to the level of “basic CRUD operations work” and “the user sees a search field”?
You don't develop it, you develop on it. SN provides the underlying software, implementations, hosting, upgrades, etc. Salesforce is another example of this.
Re: Workday project at Washington University hits $266M
#79Earlier quoted context omitted.
> For transparency, a single software engineer budget is $670K+. Are you saying that the costs to employ a single software engineer is $670K+? If you mean something else then nvm. Otherwise that's a ridiculous number to use unless you are specifically talking about places with the highest cost of living in the country where a mid-level dev starts at over $200K.
I am saying that. Salary + taxes + insurance + retirement + other benefits + support cost is around 670k. Salary eats up like 160k of that budget, though.
Payroll taxes on $160k salary are $12,240. Employer contribution to health insurance is maybe $6k - $20k. Retirement maybe $5k. Still under $200k.
Heck of a lot of "support cost" to get to $670k
Re: Workday project at Washington University hits $266M
#80Earlier quoted context omitted.
I'm surprised to see them on a patchwork of applications still and not already on an enterprise-wide system like Ellucian Banner. I wasn't expecting Workday here, though. That doesn't quite make sense for a college. Students aren't employees, why are we trying to fit them into the same mold as an employee in this nonsense it feels like?
Workday’s student offering is designed as a full student management offering like Banner et al, with the carrot that it’s internally integrated into the financial & HR systems, which avoids another vendor and also a massive and ongoing finger pointing exercise. It’s also one of the few from-scratch cloud-first student management solutions.
Banner is just a pile of hacks on top of an Oracle ERP with 7 character names for everything in the core. At least that was the state of affairs as of a number of years ago.