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Alaska Airlines' statement on IT outage

news.alaskaair.com

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Re: Alaska Airlines' statement on IT outage

#71

Post by sandorscribbles »

mikestew wrote: post #70
sandorscribbles wrote: post #67

i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that wa…

one of those flights was because Alaska Air had not trained their ground crews how to de-ice the plane and refused to use the deice-as-a-service, stubbornly keeping it in-house, which had their entire Alaska flight grounded at KSEA for an entire day for a light dusting of snow. Oh, was that the reason we were stuck in Orlando, and the only airline that couldn’t fly out of SeaTac due to snow that day was the one with…

yep! at least it was entertaining watching the ground crews standing around doing nothing while the updates broadcasting into the lounge were making it sound like the apocalypse, with Delta, United, SWA, well basically everyone else taking off....btw the Alaska lounge is like paying $500 a year to eat at a Holiday Inn buffet, no the HI buffet is better.

Re: Alaska Airlines' statement on IT outage

#73

Post by mikestew »

jabiko wrote: post #7
galaxy_gas wrote: post #4

Earlier quoted context omitted.

https://www.alaskaair.com/content/advisories/travel-advisori... It is on top of the page and linked a in it

Ah, okay. I did a Google search for that phrase before posting my comment, but couldn't find any result. Probably its not indexed yet. Thanks for the clarification. Still I think it would have been better for OP to link to the source to avoid exactly this confusion.

Still I think it would have been better for OP to link to the source to avoid exactly this confusion.

There’s a link at the top of Alaska Air’s home page. But your first thought was to go search Google instead?

Re: Alaska Airlines' statement on IT outage

#74

Post by jefurii »

mikestew wrote: post #70
sandorscribbles wrote: post #67

i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that wa…

one of those flights was because Alaska Air had not trained their ground crews how to de-ice the plane and refused to use the deice-as-a-service, stubbornly keeping it in-house, which had their entire Alaska flight grounded at KSEA for an entire day for a light dusting of snow. Oh, was that the reason we were stuck in Orlando, and the only airline that couldn’t fly out of SeaTac due to snow that day was the one with…

Nope, no snow in Seattle yesterday.

Re: Alaska Airlines' statement on IT outage

#75

Post by bobafett-9902 »

jddj wrote: post #49
croemer wrote: post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Unless they claim, by noreply email, that it (eg. ATC strike in a 3rd country for which they had 2 weeks' notice) was out of their control and so no compensation is owed. Then you get the pleasure of a phone tree that only allows the option of giving feedback about the noise on the plane or the cleanliness. Then once you get through and manage to plead your case you'll get quarterly emails about how your case is in r…

Although a pain, I've had great success by simply asking for "some form of compensation" for my delay. They're not going to offer you cash back, but you can then push them to give future flight credit. I've gotten $30-$150 on average depending on the value of the ticket purchased

Re: Alaska Airlines' statement on IT outage

#77

Post by bob1029 »

sandorscribbles wrote: post #67

i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that wa…

> its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade

I struggle with the notion that a high quality airline operating system cannot be developed using technologies as of 2015. Most of what we are drowning in right now is the product of the last 10 years.

The last place we need fancy new shit is in air travel. This is precisely the kind of thing where you do want to call someone like IBM to install a mainframe. Failure of an airline's IT systems can begin to approach the kind of impact you get with a payment network outage.

Re: Alaska Airlines' statement on IT outage

#78

Post by MaxikCZ »

jddj wrote: post #49
croemer wrote: post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Unless they claim, by noreply email, that it (eg. ATC strike in a 3rd country for which they had 2 weeks' notice) was out of their control and so no compensation is owed. Then you get the pleasure of a phone tree that only allows the option of giving feedback about the noise on the plane or the cleanliness. Then once you get through and manage to plead your case you'll get quarterly emails about how your case is in r…

Yea, they tend to deflect. Then you send email quoting laws and inform them that next email will be trough lawyers, and they pay out quick (personal experience)

Re: Alaska Airlines' statement on IT outage

#79

Post by mikestew »

jefurii wrote: post #74
mikestew wrote: post #70

Earlier quoted context omitted.

one of those flights was because Alaska Air had not trained their ground crews how to de-ice the plane and refused to use the deice-as-a-service, stubbornly keeping it in-house, which had their entire Alaska flight grounded at KSEA for an entire day for a light dusting of snow. Oh, was that the reason we were stuck in Orlando, and the only airline that couldn’t fly out of SeaTac due to snow that day was the one with…

Nope, no snow in Seattle yesterday.

What gave you the impression that this happened yesterday?
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