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AWS Restored My Account: The Human Who Made the Difference

seuros.com

71–80 of 95 posts

Re: AWS Restored My Account: The Human Who Made the Difference

#71
This could have been worse if the person was tied into AWS's services.

As if all their code was geared to AWS services and they were banned, they couldn't easily deploy elsewhere without a re-write

I stick to to VMs/kubernetes and containers and VMs. No own brand services.

Re: AWS Restored My Account: The Human Who Made the Difference

#72

"An AWS consultant who’d been covering my bills disappeared". I wouldn't be surprised if the payer filed a chargeback and then AWS went nuclear.

So much for their policy then?

"The post-closure period is 90 days—during this time, an account can be reopened and data is retained."

Re: AWS Restored My Account: The Human Who Made the Difference

#73

Digging deeper, it seems like the user just did it themselves. Didn’t properly verify their account. That’s the end. What do you expect?

I'd expect them to abide by their stated policy.

"The post-closure period is 90 days—during this time, an account can be reopened and data is retained."

Re: AWS Restored My Account: The Human Who Made the Difference

#74
It's not sudden, the account owner disappeared and the account user (the one making all the noise) did not get ownership transferred.

Is this a great situation? No. It's also not "I did everything right and boo hoo AWS did a boo boo". AWS is not your friend, but you also weren't the customer, that was the middleman you gave ownership to.

Re: AWS Restored My Account: The Human Who Made the Difference

#75

"An AWS consultant who’d been covering my bills disappeared". I wouldn't be surprised if the payer filed a chargeback and then AWS went nuclear.

Just the absence of a credit card to pay overdue bills will make AWS go nuclear and the clock starts ticking.

If they don’t “know you” financially you’ll need to jump through compliance questions before your new payment method is accepted. If you don’t verify the email verification mail within the 5 days I imagine you have to jump through more hoops, which this person didn’t do in time.

Re: AWS Restored My Account: The Human Who Made the Difference

#76
Something similar happened to a colleague of mine. He was in charge of his client’s website, which ran on servers from a company called Media Temple, which GoDaddy later acquired. A few years pass, and the account holder is completely out of the picture and not answering their email, and his authorization is needed to change the credit card which is set to expire soon. My colleague tries every support mechanism to regain access to the account (and it’s my colleague’s credit card on file) but support keeps asking for the long gone account holder’s authorization. When the card expired, GoDaddy wiped the servers and we lost the only copy of the site’s source. Sadly there were no backups anywhere. It was an account of 28 years. The site started in 1997. Over the summer it’s been my job to put a static site online made of the WayBack Machine’s snapshots (it’s a pain to scrape these snapshots for anyone wondering). Lesson learned: keep local backups, everyone!

Re: AWS Restored My Account: The Human Who Made the Difference

#77
> An AWS consultant who’d been covering my bills disappeared, citing losses from the FTX collapse.

https://www.seuros.com/blog/aws-deleted-my-10-year-account-w...

Root cause: the author had some wacky service-end setup with their AWS account (presumably to save a few cents per month) and the third party screwed them.

Re: AWS Restored My Account: The Human Who Made the Difference

#78

Digging deeper, it seems like the user just did it themselves. Didn’t properly verify their account. That’s the end. What do you expect?

> July 10: AWS sends verification request. 5-day deadline (including weekend).

> July 14: Form expired. I contact support. Simple question: “What do you need from me?”

> July 16-20: Four days of silence. Then: “We’re escalating to the appropriate > team.”

> July 20: New form finally arrives.

> July 21: I submit ID and utility bill (clear PDF). Response time: 10 hours.

> July 22: AWS: “Document unreadable.” The same PDF my bank accepts without question. > July 23: Account terminated. My birthday gift from AWS.

If I understand the timeline, how were they going to verify themselves properly?

Re: AWS Restored My Account: The Human Who Made the Difference

#79

It's not sudden, the account owner disappeared and the account user (the one making all the noise) did not get ownership transferred. Is this a great situation? No. It's also not "I did everything right and boo hoo AWS did a boo boo". AWS is not your friend, but you also weren't the customer, that was the middleman you gave ownership to.

That does not appear to be an accurate representation of the story linked in the article[1]. There was no middle man. What are you referring to?

[1] https://www.seuros.com/blog/aws-deleted-my-10-year-account-w...

Re: AWS Restored My Account: The Human Who Made the Difference

#80
post #64
post #50

Author here: Let’s be clear on backups: Yes, I had backups everywhere. Across providers, in different countries. But I built a system tied to my AWS account number, my instances, my IDs, my workflows. When that account went down, all those “other” backups were just dead noise encrypted forever. Bringing them up to the story only invites the 'just use your other backups' fallback, and ignores the real fragility of cen…

> AWS is the apex cloud provider on the planet. This isnt about redundancy or best practices. Sorry, but it is absolutely and undeniably not! I don't think it's accurate to portray AWS as the underlying infrastructure of the internet on the planet at all. Speaking of the "planet", here's a sample statistics for .ru ccTLD on web hosting usage across the 1 million domain names in the zone — one of the top-10 ccTLD zone…

Russia requires a physical presence for services offered in-country, and also Amazon won't provision certificates for .ru domains, so it's not all that surprising they don't host a very high proportion of .ru.
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