Earlier quoted context omitted.
Did you not put in a change of address request? They automatically unenroll you from informed delivery.
You shouldn't put in a change of address; USPS sells those addresses as a revenue source. Just manually change your address with each service.
After filing a change of address form, I got quite a bit of mail still going to the old address. The forwarded mail, if it arrived at all, was significantly delayed.
It also costs money after a period of time, then expires.