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Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#71

Post by hamburglar »

jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

I have an appleid that I’ve had for over 15 years. A couple months ago I bought a Mac and I decided to do it by getting an Apple Card and financing it at 0%. I made the apparent mistake of not creating a new Apple ID for this new machine, because it’s quite a shock to me that if I miss an Apple Card payment, my 17 year old Apple ID that controls my long-paid-off phone is at stake. That’s an unusual amount of leverage for a company to have.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#72

Post by ukulele123 »

JumpCrisscross wrote: post #60
benoau wrote: post #48

Earlier quoted context omitted.

The fact that in 2025 there is still no "rights" or "due process" for users is astonishing, you can be banned by automated systems, refused any reason, refused any actual recourse, and it's just forever. Thoroughly inadequate for platforms that have become entrenched in modern life.

> fact that in 2025 there is still no "rights" or "due process" for users is astonishing Most Google users don’t pay a dime for their services. I don’t think it’s reasonable to mandate customer service for free users.

I find it hard to understand your comment as you have put a banker title in your profile, but at the same you are out of sync that Google is already providing bank services...

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#73

Post by JumpCrisscross »

benoau wrote: post #64
JumpCrisscross wrote: post #60

Earlier quoted context omitted.

> fact that in 2025 there is still no "rights" or "due process" for users is astonishing Most Google users don’t pay a dime for their services. I don’t think it’s reasonable to mandate customer service for free users.

Google generates nearly $200 billion a year in ad revenue off those users so I don't think depicting them as a charity is accurate.

> don't think depicting them as a charity is accurate

They’re not a charity. But they also don’t owe their users for what’s tendered for free.

Where I’d agree with OP is in requiring extensive CS for paying users.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#74

Post by josephcsible »

bastawhiz wrote: post #61
notpushkin wrote: post #56

Earlier quoted context omitted.

Yeah, I mean, I understand them being charged for the failed trade-in. Their credit card was charged, so Apple supposedly got the money (from Goldman Sachs). Why did they still block his account (owned by Apple) when he failed to pay his credit card bill (owed to Goldman Sachs)?

He didn't pay for the device. The linkage between the card and the account doesn't actually seem important here. They locked the account that the unpaid iPhone was set up with. Why would Apple continue to provide service to an account that was being used by a device that was effectively partially stolen from them?

If you buy a Corolla, pay it off, then a few years later buy a Camry too, and you default on its loan, should they be allowed to remotely disable both of your cars?

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#75

Post by josephcsible »

JumpCrisscross wrote: post #60
benoau wrote: post #48

Earlier quoted context omitted.

The fact that in 2025 there is still no "rights" or "due process" for users is astonishing, you can be banned by automated systems, refused any reason, refused any actual recourse, and it's just forever. Thoroughly inadequate for platforms that have become entrenched in modern life.

> fact that in 2025 there is still no "rights" or "due process" for users is astonishing Most Google users don’t pay a dime for their services. I don’t think it’s reasonable to mandate customer service for free users.

Google is making money off of you by selling your data and showing you ads. The fact that the money they're making off of you isn't coming directly from you is irrelevant.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#76

Post by bastawhiz »

josephcsible wrote: post #74
bastawhiz wrote: post #61

Earlier quoted context omitted.

He didn't pay for the device. The linkage between the card and the account doesn't actually seem important here. They locked the account that the unpaid iPhone was set up with. Why would Apple continue to provide service to an account that was being used by a device that was effectively partially stolen from them?

If you buy a Corolla, pay it off, then a few years later buy a Camry too, and you default on its loan, should they be allowed to remotely disable both of your cars?

They didn't disable his phone, they disabled the services that ran on their servers. Should you still get updates and navigation in both of your cars if you effectively steal the car? I can't think of a case where that would be reasonable.

Moreover, cars are much more easily repossessed than phones and laptops.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#77

Post by bastawhiz »

pqtyw wrote: post #69
bastawhiz wrote: post #61

Earlier quoted context omitted.

He didn't pay for the device. The linkage between the card and the account doesn't actually seem important here. They locked the account that the unpaid iPhone was set up with. Why would Apple continue to provide service to an account that was being used by a device that was effectively partially stolen from them?

Presumably same would apply to all other devices that user might have had? Disabling those seems quite unreasonable..

They didn't disable the devices, they disabled the connected services.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#78

Post by rapestinians »

thanatosmin wrote: post #30
jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

Because today is the day that I read the blog post. I agree with you that Apple taking action on the account is not wholly unreasonable. What I found shocking was the inability to contact someone who could resolve the situation. I know this is a common issue with Google, but had expected Apple to be different.

[flagged]

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#79

Post by josephcsible »

I don't get why anyone is defending Apple here. Suppose for the sake of argument that Apple did everything right at first, and the author just chose not to pay his credit card bill for no reason.

> We’ve been unable to collect full payment for your new iPhone. As a result, we will block the device on the order from further access to the Apple iTunes and Mac App stores, and disable all accounts associated with the device purchased on the order.

Apple is retroactively making everything you've ever bought from them, even things you've fully paid for and owned outright, be the collateral for whatever payment you're currently behind on. If this weren't "do it on a computer", it would be obviously ridiculous. Imagine that you bought a new sink from Lowe's, defaulted on your Lowe's credit card, and so they came to rip the deck off of your house since you built it with lumber that you bought from them (and paid for) a few years ago.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#80

Post by dang »

p0012042024uy wrote: post #4

From 2021 previously discussed https://news.ycombinator.com/item?id=26310817

Thanks! Macroexpanded:

Apple Card Disabled My iCloud, App Store, and Apple ID Accounts - https://news.ycombinator.com/item?id=26310817 - March 2021 (302 comments)

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