Klarna changes its AI tune and again recruits humans for customer service

Post by runlaszlorun » Sun, May 11, 2025, 10:19 PM UTC

Avicebron wrote: post #64

rchaud wrote: post #53

Earlier quoted context omitted.

This is the primary positioning tactic used across the startup industry . Uber isn't a taxi app, it's actually the "future front end for millions to access autonomous transport". Doordash isn't a delivery app, it's an "on-demand logistics" platform. Similarly, Klarna isn't a shady payday loan company, it's an "AI-first consumer finance play".

> "AI-first consumer finance play" In a more civilized time, saying this was your plan would get you chucked feet-first into a wood chipper.

Post by [deleted] » Sun, May 11, 2025, 10:37 PM UTC

lukan wrote: post #70

mystraline wrote: post #67

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Go actually study what's going on in China, rather than eating up all the US propaganda. What they're doing in tech innovation is astonishing. And you can look at even just something like high speed rail, and its amazing. They're also connecting western Europe as well to the rail system. Look up Belt and Road initiative. They're also on the forefront in green/clean tech. And thorium reactors. Oh, and fusion. I'd say…

Oh, you count china as socialism? I rather meant the more traditional approaches, like the one I was born into that fell apart. China as of now is rather state capitalism to me. And yes, they are quite effective in some areas. Totalitarism can be. Doesn't mean I would like to copy them.

Post by ToucanLoucan » Sun, May 11, 2025, 11:08 PM UTC

nikanj wrote: post #40

Freak_NL wrote: post #37

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They are scum, and currently are suffering from increased scrutiny from governments for pushing their buy-now-pay-later exploitative business everywhere. In the Netherlands they are even attempting to gain access to brick-and-mortar stores by partnering with Adyen¹ which provides the payment solutions, but the government is being vocal about that being unwanted. This is in addition to the unabating coverage in the me…

Shopkeepers do want it, because it expands their market from those with funds to also those without. Klarna carries the lending risks, for the shopkeeps it’s a risk-free customer base

Post by trollbridge » Sun, May 11, 2025, 11:56 PM UTC

ericmay wrote: post #66

Freak_NL wrote: post #45

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In the Netherlands no less than twenty trade associations sent letters to the government on behalf of their shopkeeper members urging legal action to prevent Klarna from coming. Part of it is that Klarna is fairly expensive compared to the common payment methods (i.e., cash and debit cards). Klarna charges a whopping 4% of the purchase price, whereas using a debit card (perhaps 95% of payments in physical shops) cost…

> But there is also the realisation that a customer who uses BNPL today, won't be coming back next month when they are paying off their loan. I don’t think that’s a good argument. For shops and customers that utilize BNPL you are not typically making routine purchases at the shop anyway because the minimums are $50 or more (merchants can negotiate those terms with the provider) but the base tends to be around $50. If…

Post by trollbridge » Mon, May 12, 2025, 12:02 AM UTC

skeeter2020 wrote: post #72

nikanj wrote: post #40

Earlier quoted context omitted.

Shopkeepers do want it, because it expands their market from those with funds to also those without. Klarna carries the lending risks, for the shopkeeps it’s a risk-free customer base

that depends on the deal. Restaurants don't wnat meal delivery services because of the terrible economics but really have no choice if the delivery company captures the customer base.