Mozilla site down due to "overdue hosting payments" [fixed]

Post by zx8080 » Sun, Mar 02, 2025, 11:38 AM UTC

_blk wrote: post #13

neilv wrote: post #8

Why is a SaaS locking out a fairly high-profile customer like this, and publicly airing B2B accounts-receivable drama, to the customer's community? How big can the bill be, for something you could run on a 20 year-old PC? Given the strange coincidence with the social media outrage over TOU fiasco, I don't know who to be scratching my puzzled head at here.

Totally agree but at least I don't know more about how long this has been developing for and what attempts have been made at curing it - if this is indeed the intention... There's a thread here suggesting the idea that it's a stunt to get extort more money from donors. While I wouldn't go quite as far, I think it's undeniable that there's a rift between long time users of Mozilla products and their current strategies…

Post by magicalhippo » Sun, Mar 02, 2025, 12:07 PM UTC

zx8080 wrote: post #68

sylvestre wrote: post #44

Please don't read too much into this ;) We moved from self-hosted Discourse to hosted Discourse. The transfer was initiated late from the Mozilla side (my bad) and the automatic system from Discourse kicked in.

Thanks for the explanation! Is there any chance to move away from the Discourse? It's a bit too slow (on any page opening), but the biggest issue is its hostile habit of catching the browser "find in page" hotkey (replacing the local find with the remote site search).

Post by p3rls » Sun, Mar 02, 2025, 12:09 PM UTC

Post by ldoughty » Sun, Mar 02, 2025, 12:23 PM UTC

benjojo12 wrote: post #12

neilv wrote: post #8

Why is a SaaS locking out a fairly high-profile customer like this, and publicly airing B2B accounts-receivable drama, to the customer's community? How big can the bill be, for something you could run on a 20 year-old PC? Given the strange coincidence with the social media outrage over TOU fiasco, I don't know who to be scratching my puzzled head at here.

It's a pretty good way to get the bill paid to be honest I also run a B2B SaaS and I have found that over time the customers who I think are going to be terrible for paying, typically tend to be very good at paying and the customers who I think are going to be very good for paying (in that they have good standing in the community in things like that) tend to be pretty bad at paying on time (and with NET30 and all) Ul…

Post by maccard » Sun, Mar 02, 2025, 12:26 PM UTC

Drakim wrote: post #60

neilv wrote: post #17

Earlier quoted context omitted.

I'm totally with you on wanting to get paid in a timely manner. (I used to do NET 10 for consulting invoices.) But you'd do a courtesy call before cutting off a B2B customer? Even just to make sure they got the bill, and that a payment they made hadn't mistakenly not been credited. Which would be an opportunity for an immediate funds transfer or CC charge, if necessary to keep the site up. (Also an opportunity for th…

They will tell you it must have slipped though the cracks, and that they'll get right on it, but no payment will materialize.