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> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
Unfortunately "server" is not considered a respectable career but something you put up with before your film career takes off, or how you pay your college tuition for that juicy psychiatric nurse degree.
So nobody can be paid enough, or retained long enough, to care about customers or the food. So 25 years from now, the best server will be a Roomba with a prominent QR on its back.
> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
Even worse are the restaurants who require one table to be all ordered on one phone ... so one lemon ends up effectively being the waiter for the table and doing the ordering for everyone. Ask me how I know.
> Next time you're at a restaurant that makes you scan a QR code and enter your mobile number to order, I want you to remember that random strangers on the internet are looking over your shoulder and watching what you're eating. Isn’t this just sample size one? In other systems this information can be passed securely and not leaked later.
Earlier quoted context omitted.
Sure, but what you’re describing is not what is being suggested. Responsible disclosure typically involves disclosing publicly after a reasonable period of time.
Why? Why should they be the responsible ones, when the well-funded, well-connected service provider is acting like the fly-by-night startup (that they probably started as)? There's little public benefit in responsible disclosure here; all it would lead to is the whole thing being swept under the rug with some trivial "fix". There's lots of public benefit in immediate, wide disclosure - the scramble to fix this under…
Nice find! There's a problematic but not critical personal information leak, a mild business intelligence leak and that's about it. > They could keep this script running for months, even years, creating awkward scenes and uncomfortable conversations at every restaurant across the country. If that's about the worst thing you can actively do, then it's only about the data leak.
Earlier quoted context omitted.
I’m not sure if this could be considered “peak”. The ratio of waiting staff to customers is an obvious bottleneck. This inefficiency is simply accepted and not even really thought about, it’s just the way things are. But one thing I can say for this tech is it fixed it and the difference is noticeable.
inefficiency? It's part of the experience. I'm not in a restaurant or café to drink as fast as possible. I'm there to socialize as well. Waiting a bit is not a bottleneck, but a feature. (If I wanted speed, I'd take the drive-through).
Earlier quoted context omitted.
I’m not sure if this could be considered “peak”. The ratio of waiting staff to customers is an obvious bottleneck. This inefficiency is simply accepted and not even really thought about, it’s just the way things are. But one thing I can say for this tech is it fixed it and the difference is noticeable.
inefficiency? It's part of the experience. I'm not in a restaurant or café to drink as fast as possible. I'm there to socialize as well. Waiting a bit is not a bottleneck, but a feature. (If I wanted speed, I'd take the drive-through).
> Is this what the peak ordering experience looks like? Call me old-fashioned, but to me the peak experience is a paper menu to choose from, and a waiter that patiently takes the order. Far prefer that to everyone at the table fiddling on their phones in some weird-ass website or even god forbid custom app.
I found the experience better than ordering from a waiter and better than using your own phone.
I've told that chains in China have now replaced this last bit "a waiter brings it" by a little robot.