Earlier quoted context omitted.
The aspect that they didn't export the job queue prior to update is something that cross's the border of neglegence with both feet. Still can't understand why a bank that had people who made bad deals and lost money causing the bank to partialy fail are kept inplace and paid bonus's and the IT people who did there job well are replaced by cheap labour external to the country and this is at a time when there going on…
IT is seen as an overhead, and as something that doesn't contribute directly to profitability. When compared to dealers, dealers bring in the profit, IT slurps it away.
Some similarities to the now defunct Railtrack whose remit was to maintain the UK railways decided that it was a good idea to outsource all of its engineering capability. It turned out that Railtrack did not have the ability to manage, monitor or access the state of work carried out by contractors. Some details and links in... http://en.wikipedia.org/wiki/Railtrack#Founding
A good lesson. Accessing which are the core functions of your company. And the ability to execute them without failure.