Buying Adobe Photoshop CS6

As far as I'm aware you can't merge Apple IDs and it has been said a few times that it isn't likely to happen, I might be wrong however.

If it does exist, do you happen to know the URL as I've been looking to do this for a while.

Hah, I was in a very similar situation to you last week, wanting to start a Photoshop subscription.

My first issue was that there were two descriptions of what happens when you cancel an annual subscription early. I thought about calling up to ask which one actually applied, but I couldn't stand the thought of fighting through a phone-menu/customer-service/hold dance to actually get an answer, and more importantly, I don't have any trust that the answer I would have received would have been correct anyway!

> Right, so I just assumed I'd login and change my country to Australia. Wrong!

The admin interface "worked" for me, but the problem is, you can't change your registered country anyway. I went round and round in circles, and would actually end up at the South African store regularly, for some reason. Not to mention that if you visit the business store, the Photoshop subscription plan isn't even present.

I was too lazy to bother calling them up to change it, so I just registered another account (I didn't have any previous purchases). Then I ran into the next problem: I had no idea how to actually download the program! The Adobe store redirected me to... a blank page. And in the 5 emails they sent me regarding the subscription there were no links to download the program. Somehow I discovered the Adobe Creative Cloud Client, which finally let me put in my login and download/install the software.

God help someone like my (artistically inclined) mother if she ever wanted to do the same. It really is amazing how a process can be so broken. It's broken enough that I'd consider going and searching for a pirate version purely to avoid having to deal with Adobe. And that saddens me, that a company with such a tight grip on a market can treat it's customers and users with such contempt.

Except in countries like Australia your support is frequently based in West Coast US and India / Philippines yet your still charged an uplift.

If Support location mattered, you would have hawaii being charged differently from the other 49 states for every bit of software. As it is I have at least 2 hours of cross over with US business hours. If I bought the US software and had to call in during US hours, THAT would be understandable. No local free call number... that is understandable. But NOT just not selling it.

In the modern environment, if your entire transaction is via the website and the support rep is in india, why does it matter if I am buying from the US or Australia through your US store?

Surely the only cost is currency exchange, which I have to cover anyway on my Credit Card.

That's been my view on things. Not that I know your neighbor, but... for a company that has that much marketshare, they concern themselves primarily with catering to getting large amounts of money from larger companies. They've optimized for the fewer use cases, and seem to not understand there's a larger audience who'd be willing to pay them money if the process was easier (even at current prices).

Try to find out what the licensing is for Creative Cloud.

I spent a couple of hours on their help forum - which is manned (and womanned) by frustrated users and some adobe employees (probably contractors) who don't seem to understand the questions.

I finally succeeded in finding a pdf document containing all the terms and conditions in N (where N is large) languages. No index, toc, or hyperlinks. English language (actually attorney-eeze) was way down in the doc.

Ordering isn't the only thing Adobe has screwed up. Their CS6 documentation has no index nor table of contents. I've wasted hours simply trying to find answers to simple 'how do I . . .' questions.

This is a real startup opportunity - if you can negotiate the IP nightmare.