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Diseconomies of scale in fraud, spam, support, and moderation

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Re: Diseconomies of scale in fraud, spam, support, and moderation

#71

Post by Kye »

malfist wrote: post #68
mncharity wrote: post #64

Earlier quoted context omitted.

Imagine having latents on posters, poster-persona-moods, posts, raters, rater-persona-moods, ratings, latent space curations, and user preferences and moods. User: "AI, what's my current reading status?" AI:"We're on your EveningSurfMood2, emphasizing StuffFromFriends, and your EclecticTopicsLarge (with Dang's HighQ Discussion v3, Alice12's Clueful Author Making Coherent Argument Filter, and hugging's UnusuallyInsigh…

I can't for the life of me figure out what you're trying to say

It's a bunch of AI/ML/LLM jargon. I know what all the individual words and concepts mean and still have no idea.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#73

Post by washmyelbows »

I spent a good chunk of time at a small company trying to mitigate spam, it always felt like an uphill battle that google just did significantly better than I could. I'm not one to usually advocate outsourcing services that my department could provide, but it felt like the right call to outsource email so that it would be better for the users.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#74

Post by margalabargala »

alexey-salmin wrote: post #28
cortesoft wrote: post #19

Earlier quoted context omitted.

How small a town are we talking about? I grew up in a 100,000 person city and we only had two taxi services that would take ages to arrive, depending on where you were.

Around 100k. It was in Russia though and owning a car wasn't as common as say in US. Public transport wasn't very pleasant to use either. It was an interesting case, a sort of a breakthrough in transportation habits achieved by loads of 15-years old right-hand-drive Toyotas converted into taxis. The cheapest ride was around $1 and people literally started riding taxis to the next building on the same street.

A population of 100k is large enough to appear on the wikipedia list of "largest cities in Russia". A small town it is not.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#75

Post by tomcam »

infogulch wrote: post #10

Way back in 2014 when Jeff Atwood (aka codinghorror) switched from Stack Overflow to creating Discourse, he gave a talk about it (see notes [1], sadly I can't find a live link to the recording anymore). He gave a pithy little explanation of why they built the Discourse trust levels system the way they did that stood out to me: > The only thing that scales with the community is the community. The point being, you have…

> The point being, you have to grow users into moderators

Aka free labor?

Re: Diseconomies of scale in fraud, spam, support, and moderation

#76

Post by rossdavidh »

Kye wrote: post #71
malfist wrote: post #68

Earlier quoted context omitted.

I can't for the life of me figure out what you're trying to say

It's a bunch of AI/ML/LLM jargon. I know what all the individual words and concepts mean and still have no idea.

Pretty much like AI, then. "Are you being ironic?" "I don't even know."

Re: Diseconomies of scale in fraud, spam, support, and moderation

#77

Post by datadrivenangel »

Aurornis wrote: post #34
Denzel wrote: post #31

Earlier quoted context omitted.

We're essentially opining about the difference between governance systems. Facebook (like most corporations) operates an autocracy. However, unlike most corporations Facebook generates 100B+ in revenue per year (more than most countries), is worth $1T+ (again, more than most countries), and home to 3B+ users daily lives (trifecta, more than all countries). It's time to acknowledge the company that walks like a duck a…

> It's time to acknowledge the company that walks like a duck and quacks like a duck, is a duck. Are you trying to imply that Facebook is a country? Because this doesn’t make any sense. Countries have an entirely different set of obligations, duties, and jobs to be done than a website dedicated to light communication and entertainment.

One of the best analogies for social media is the idea of each post being a person yelling in a public area.

Moderation then becomes: what do the local cops tell people to stop saying. Government moderation policy thus approaches social media moderation policy.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#78

Post by Loughla »

mjevans wrote: post #63
bawolff wrote: post #57

I largely agree, although i think the author misses on some of the examples. Reddit is not an example of being bad due to this affect, but an example of being good because of it. Reddit is not one huge platform but a combination of thousands of subreddits independently moderated. That is how reddit remains good, because small subreddits have small scale. Running your own email server isn't a counterexample, but is le…

Worse, spammers are better at their 'professional job' (getting mail past other people's spam filters and inane preferences) than your tiny mail server or small group of employees who don't understand how to not look spammy. Like not having annoying email 'signatures' and other anti-patterns commonly found in corporations.

> Like not having annoying email 'signatures'

What?

Re: Diseconomies of scale in fraud, spam, support, and moderation

#79

Post by rossdavidh »

tomcam wrote: post #75
infogulch wrote: post #10

Way back in 2014 when Jeff Atwood (aka codinghorror) switched from Stack Overflow to creating Discourse, he gave a talk about it (see notes [1], sadly I can't find a live link to the recording anymore). He gave a pithy little explanation of why they built the Discourse trust levels system the way they did that stood out to me: > The only thing that scales with the community is the community. The point being, you have…

> The point being, you have to grow users into moderators Aka free labor?

You have to "pay" them somehow. Perhaps, by the community they're in being a resource for them. But, that requires giving them some say in how it's run, which is where reddit keeps getting into trouble.

Re: Diseconomies of scale in fraud, spam, support, and moderation

#80

Post by margalabargala »

MattGaiser wrote: post #23
ec109685 wrote: post #8

Amazon selling obviously fake SD cards / flash disks is baffling. It’s super easy to spot and fake disks cost users data, so you’d think they’d take that seriously. https://a.co/d/auXcxrZ ($29 for 1TB as their “overall pick”)

I imagine they make a ton of it back from users who never need anywhere near that much space. I have the non-technical people of my life insist on a terabyte for everything. One of them bought an iPad Pro just to have a terabyte of space. After 8 years of their prior iPad, they had used up all the space (64gb I think) and wanted to be sure they wouldn’t run out.

Depending on usage patterns this assumption might not hold.

Improvements in cameras etc are causing the sizes of the photos and videos that people take to hugely increase in size. The prior ipad you spoke of might have only recorded 720p video, while the new Pro likely does at least 4k. If they use their ipad to record video of family events, that 1tb might represent the same usage as the old one.

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