71–80 of 122 posts
Reminds me of issues I had with the Wahoo Elemnt Bolt bike computer: For some weird reason it cannot charge if you plug the other end of the USB-C cord to a Apple made charger. It works with all other USB-C wall bricks. Never understood what that was about
While I'm glad that they took the time to hold support's feet to the fire over this, doing that sort of thing is almost certainly a waste of time. Seldom will you find a support team who can understand a technical hardware problem like this, and even more seldom will you find a company that responds to this with anything other than "nothing we can do, sorry". You're not going to get the "Wow, that is our bad, we'll r…
Worked in support for a long time. Very true. The real trick is trying to get the support guy to tell you what to do to get the right attention ... IF they know. I used to do that all the time when I did big time networking gear support. "I, the support guy, can't just send you a new router (price like $200k+), that's just the policy, I gotta do X, Y, Z. That will take a bit of time and here is how that works ____ .…
There seem to be some sellers on Amazon that just don’t ship things until the customer complains.
Earlier quoted context omitted.
Support can’t do anything, but they are often your only chance to get what you want: the message passed to someone who might be able to in the future. That’s what the rep said they would do here. And sadly that’s the most you can ask for.
Then you don't bother with the company and report it straight to the regulators. Losing that sweet CE sticker will make them move.
Maybe these aren’t sold in Europe though.
While I'm glad that they took the time to hold support's feet to the fire over this, doing that sort of thing is almost certainly a waste of time. Seldom will you find a support team who can understand a technical hardware problem like this, and even more seldom will you find a company that responds to this with anything other than "nothing we can do, sorry". You're not going to get the "Wow, that is our bad, we'll r…
Worked in support for a long time. Very true. The real trick is trying to get the support guy to tell you what to do to get the right attention ... IF they know. I used to do that all the time when I did big time networking gear support. "I, the support guy, can't just send you a new router (price like $200k+), that's just the policy, I gotta do X, Y, Z. That will take a bit of time and here is how that works ____ .…
Earlier quoted context omitted.
Worked in support for a long time. Very true. The real trick is trying to get the support guy to tell you what to do to get the right attention ... IF they know. I used to do that all the time when I did big time networking gear support. "I, the support guy, can't just send you a new router (price like $200k+), that's just the policy, I gotta do X, Y, Z. That will take a bit of time and here is how that works ____ .…
On the Amazon thing, get the tracking number and track it with the carrier. I’ve found Amazon will say something has shipped when only the label has been created. You can see the truth if you track it through the actual carrier. There seem to be some sellers on Amazon that just don’t ship things until the customer complains.
Earlier quoted context omitted.
Worked in support for a long time. Very true. The real trick is trying to get the support guy to tell you what to do to get the right attention ... IF they know. I used to do that all the time when I did big time networking gear support. "I, the support guy, can't just send you a new router (price like $200k+), that's just the policy, I gotta do X, Y, Z. That will take a bit of time and here is how that works ____ .…
Amazon deeply hides the human chat features. They’re also placed differently in diff countries. Go look for it under the general support page, not starting from the product order status page which rarely exposes helpful support functions
Earlier quoted context omitted.
Worked in support for a long time. Very true. The real trick is trying to get the support guy to tell you what to do to get the right attention ... IF they know. I used to do that all the time when I did big time networking gear support. "I, the support guy, can't just send you a new router (price like $200k+), that's just the policy, I gotta do X, Y, Z. That will take a bit of time and here is how that works ____ .…
On the Amazon thing, get the tracking number and track it with the carrier. I’ve found Amazon will say something has shipped when only the label has been created. You can see the truth if you track it through the actual carrier. There seem to be some sellers on Amazon that just don’t ship things until the customer complains.
Is there a royalty on the chipset to do it better than resistor pullups? The article implies its a relatively high BoM cost to have the negotiation. I can see its pinouts, board design, test but the actual chip.. surely is still down in the 0.0001c range? or is this one "pay the cartel" expensive?