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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#71

Post by cjbgkagh »

antihero wrote: post #41

Just FYI if this happens to you email jeff@amazon.com and it gets sorted in a few weeks. Happened to my despite being a long time customer with over £20k orders.

“He threatened to sue for $10,000 and received a full refund the next day” from the article about someone else dealing with Amazon.

I had to email ‘Jeff’ and threaten to sue Amazon as well, sent them an email with a mountain of evidence showing that I was obviously correct and explained that I would easily win at small claims court. I got my money back the next day with no further communication at all.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#72

Post by kennend3 »

theyeenzbeanz wrote: post #56
lnsru wrote: post #52

Earlier quoted context omitted.

I do the opposite and buy directly from AliExpress if need some low quality low cost stuff. Good examples: cheap SATA to USB enclosures and self adhesive “leather” for keyboard repair. Or cheap LED lamps for occasional use or generic bicycle parts. All these things were 2-6x more expensive on Amazon.

Half the stuff I’ve seen on Amazon also has a month ship time. You can’t convince me they’re not straight up drop shipping from Ali express.

Once I bought a programmable outdoor water control valve from Aliexpress.

It seems Chinese taps are not really comparable with what we use in North Amrica?

I then ordered a "Orbit" from Amazon and a month later received.. the same Chinese one i got on Aliexpress???

Amazon was decent to return it right away but what the F? It was blatantly obvious they were just drop-shipping given the massive wait time.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#74

Post by calvinmorrison »

the_snooze wrote: post #63
thfuran wrote: post #46

Earlier quoted context omitted.

>But Amazon pivoted from a discount retailer to a premium retailer of convenience. While it's true that they don't always have the best prices on everything, that's pretty much the exact opposite of my main gripe with Amazon. They pivoted into being a shitty bazaar.

> shitty bazaar Such a great way to put it. Amazon doesn’t care about the quality or reputation of the stuff they (through random foreign listings) sell. Unless you know ahead of time exactly what item you want, shopping on Amazon is just paying a premium to sift through the bargain bin.

The biggest indicator missing is value. Like, 5 stars for a 30 dollar vacuum pump... if it works a few times I would give it five stars. For a 300 dollar one. It better pull the needed mmhg perfectly and work for years. There's a use case for both

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#75

Post by eganist »

I've recorded every Amazon unboxing (including a full recording around every angle of the unopened shipping box) I've done for every large ($100+) purchase I made with Amazon for years when I first heard claims like this arise, and it actually proved fruitful when Amazon shipped me a counterfeit 2080 Super mid pandemic. They refused to believe me until I sent an unlisted YouTube link of the unboxing.

I don't have prime anymore. Why would I?

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#76

Post by croes »

dgreensp wrote: post #70

At the start of the article it cites Amazon’s “declining profits,” but later it says Amazon’s $386 billion a year in profits is growing at a slowing pace and might start growing by less than 20% year over year. What hardship.

Just remember, for companies less profit growth is equivalent with less profit

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#78

Post by leeter »

the_snooze wrote: post #63
thfuran wrote: post #46

Earlier quoted context omitted.

>But Amazon pivoted from a discount retailer to a premium retailer of convenience. While it's true that they don't always have the best prices on everything, that's pretty much the exact opposite of my main gripe with Amazon. They pivoted into being a shitty bazaar.

> shitty bazaar Such a great way to put it. Amazon doesn’t care about the quality or reputation of the stuff they (through random foreign listings) sell. Unless you know ahead of time exactly what item you want, shopping on Amazon is just paying a premium to sift through the bargain bin.

If I have to buy something on Amazon I've gone out of my way to make sure I'm buying from them directly lately. Too many issues with them pulling crap like this when it's a third party seller. But by forcing them to be the seller I force them to also be subject for that transaction to my state's consumer protection act. That seems to cause them to care more because suddenly they are on the hook because they are not just the marketplace.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#79

Post by bad416f1f5a2 »

jojobas wrote: post #30
heliodor wrote: post #13

Earlier quoted context omitted.

Probably best to have evidence. I'd video myself opening any item for which fraud runs high.

It goes both ways. It would be very easy to fabricate an unboxing with a rock inside instead of a video card and go to small claims court.

You are worried that an Amazon lawyer is going to contest your evidence in small claims court.

You probably don’t need to be concerned: they’re unlikely to show, so you’ll just get summary judgement.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#80

Post by _raoulcousins »

Anything that I buy from a Facebook group or something similar over $x, I set up a camera and record myself opening the product. Anything that I sell over $x, I record evidence of packing and shipping. I don't really have a set value for x, but it's definitely under $690. That might not have made a difference with Amazon, but it can't hurt.
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