He told me that when he went to different divisions in each company, they all had org/structure charts somewhere around the office. And in every one of them, their section was in the middle and everybody else was serviced by them. No matter what you did, you were the center of the universe to you.
Likewise, I've had experience building and working on many computer systems for businesses. Each of them, if successful, wants to handle not just their thing but everything for their customers. No matter what they did, they wanted to be the center of the universe for their customers.
You can laugh at these examples, and we all know most software companies have much great ambition than they do traction, but Facebook and Google are actually doing this. They are becoming the center of the information universe to their customers.
This is not a good thing.