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Warning – Google suspended GCP services for 'verification', lost my business

news.ycombinator.com

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Re: Warning – Google suspended GCP services for 'verification', lost my business

#71

Post by jiggawatts »

rygar wrote: post #45

Hi, I am sorry that this is happening to you. Please send me your info to my corp email - rygar@google.com - I'll do my best to help.

To quote a HN user talking about another similar instance of a cloud service failing to support their customers:

> “You've got an additional problem though, which is that this tells us you have two support channels: one that doesn't work (i.e. yours, the one you built), and one that does (Twitter-shaming). The first channel represents how you act when no one's watching; the second, how you act when they are. Most people prefer to deal with people for whom those two are the same.”

From: https://news.ycombinator.com/item?id=20066239

Re: Warning – Google suspended GCP services for 'verification', lost my business

#72

Post by sparrish »

andrewstuart wrote: post #41

Even if its hard, your business should have a strategy for coming back up when a critical vendor cancels your account. Not being able to survive a cloud vendor cancelling you is the 21st century equivalent of not having any backups.

You still need to have backups, even in the 21st century.

Being brought down by a single vendor is poor engineering.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#73

Post by fbdab103 »

justinwp wrote: post #31

Based upon some of the submitter's previous submissions. It appears that they have some 18+ "dating" apps... Disclaimer: Googler, not in this area.

And we can only be outraged at the situation if the author built a business in a field you endorse?

Re: Warning – Google suspended GCP services for 'verification', lost my business

#75

Post by the-angry-dome »

justinwp wrote: post #31

Based upon some of the submitter's previous submissions. It appears that they have some 18+ "dating" apps... Disclaimer: Googler, not in this area.

This does not matter. If they do not violate Google's terms of service, then Google is in the wrong.

Disclaimer: Xoogler, who worked on Dasher and other paying-customer-facing tools.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#76

Post by sparrish »

dahdum wrote: post #25
Trencin wrote: post #8

It seems like a large overhead, but making your app multi-cloud compatible to counter for scenarios such as this might be not be as crazy as it sounds. 99.99% availability doesn't cover for scenarios like this.

I'd just make a backup AWS account with separate billing before I worked on multi-cloud.

That's short-sighted and poor engineering. You need your service to be able to keep going no matter what any single vendor does. Never intentionally create a single point of failure like that.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#78

Post by alirsgp »

onphonenow wrote: post #77

I’m missing how a google pay account issue affects GCP? Use a different credit / debit card?

GCP like all Google services force you to use Google pay. I have 4 different payment options there, but they are suspending me until they verify my ID. This is a big problem in cloud services since being down for days or weeks or longer can destroy apps and their standings in the app stores.

Re: Warning – Google suspended GCP services for 'verification', lost my business

#79

Post by dmak »

sitkack wrote: post #61
dmak wrote: post #19

I have had GSuite with my domain for 10 years, so theres a lot of emails and apps that I used with Google auth. I always worry about what might happen if something out of my control on Google's end locked me out.

You should backup all of your data and ensure that your domain name is paid well in advance and that you can login to your domain name services w/o 2fa hitting the domain in question. You can always point your domain to a different provider and reset if you can recv email.

Thank you, and that part is covered, but I am not sure how I could replace Google Login if I point to a different provider.
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