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Protonmail can delete the wrong email and nobody cares

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Re: Protonmail can delete the wrong email and nobody cares

#71

Post by RealStickman_ »

mr_mitm wrote: post #8
highwaylights wrote: post #2

They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

I've switched to mailbox.org. They allow boring old IMAP/SMTP (that's good) and are EU-based.

Re: Protonmail can delete the wrong email and nobody cares

#72

Post by tikkabhuna »

BluSyn wrote: post #15
mr_mitm wrote: post #8

Earlier quoted context omitted.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

FWIW, I went from gmail -> protonmail -> fastmail, and have been very happy with fastmail. protonmail is great as a secure disposable email, but as a go-to daily email service I found it too difficult to manage. Hard to use other email clients due to requiring this bridge, and their mobile apps and web guis are just not up-to-par with other offerings. Being able to use any frontend on mobile (and not deal with compli…

I did the same thing. Custom domain with Protonmail. Ended up frustrated that I couldn't set up forwarding rules and alike. I realised I didn't need the privacy as much as I needed features.

Swapping from Protonmail to Fastmail was super easy. Exported all my email, imported into Fastmail, and swapped over the DNS records. Took me a couple of hours in between other tasks.

Re: Protonmail can delete the wrong email and nobody cares

#73

Post by thih9 »

twleo wrote: post #58
that_lurker wrote: post #41

Could the title be update to contain the word bridge as the issue is in the Protonmail bridge application and not on Protonmail itself. The entire title is clickbaity, but adding the birdge moves it away from being misleading.

How is it a click bait? Don't forget bridge is a paid feature of Protonmail.

Current title is "Protonmail can delete the wrong email and nobody cares".

It makes it seem as if using just protonmail could result in deleting a wrong email. This is not the case, you have to be using proton bridge.

People who care about protonmail but don't care about proton bridge have to click the link to learn that.

Re: Protonmail can delete the wrong email and nobody cares

#74

Post by gobip »

that_lurker wrote: post #41

Could the title be update to contain the word bridge as the issue is in the Protonmail bridge application and not on Protonmail itself. The entire title is clickbaity, but adding the birdge moves it away from being misleading.

Read the issues, it’s happening to people using the web ui too.

Re: Protonmail can delete the wrong email and nobody cares

#75

Post by twleo »

stblack wrote: post #69
twleo wrote: post #62

Earlier quoted context omitted.

I will agree with you if the bridge in a open source project backed by communities. However, bridge is a paid feature used to attract more users. Also, I don't understand your point about e2ee. Bridge to proton server is also e2ee. The mail interface is just a implementation of e2ee in browser, isn't it?

No. Proton mail is a paid service. It comes with the bridge. The bridge is not extra. Free-tier Proton Mail may charge for the bridge. I don’t know, I don’t use free-tier Proton Mail.

Free-tier ProtonMail does not have the privilege to use this buggy bridge.

Re: Protonmail can delete the wrong email and nobody cares

#76

Post by stblack »

jrootabega wrote: post #48
stblack wrote: post #44

To clarify because comments (so far) seem to ignore what Proton Bridge does. Proton Mail is web mail, like Gmail. That part is fine. You use Proton Bridge as a connector to mail client software. The thing that’s perhaps unclear is, Proton Mail is end-to-end encrypted email. You use Proton Bridge to walk your secure email beyond that enclave into whatever YOU are running in your userland scenario. Part of all this is,…

The bridge is just another client in the sense that any ProtonMail client would need to decrypt emails so you can view them. To be honest, their web client is probably less secure and trustworthy than other mail toolchains you could run locally. So if the bridge was reliable and trustworthy (which it may not be, hence this submission), using it is probably the most secure option.

“ To be honest, their web client is probably less secure and trustworthy than other mail toolchains you could run locally. ”

To be honest, you’re guessing amirite? Be honest.

Bizarre statement, it’s like in-browser security doesn’t exist? The password manager browser extension you may use, that’s Swiss cheese right?

Re: Protonmail can delete the wrong email and nobody cares

#77

Post by jrootabega »

encryptluks2 wrote: post #5

This sort of reaffirms my belief that UIDs are not sufficient for syncing mail. Emails should be hashed and synced by the hash which would solve other issues, like being able to redownload specific messages that may have got corrupted locally.

Even so, isn't this a violation of the IMAP standard, which says that UIDs are, by design, not permanent identifiers, but UID + UIDVALIDITY is? (I don't know much about IMAP.)

Re: Protonmail can delete the wrong email and nobody cares

#78

Post by thih9 »

I didn't know what exactly is proton mail bridge. This is what I've found:

> Proton Mail Bridge is a desktop application that runs in the background, encrypting and decrypting messages as they enter and leave your computer. It lets you add your Proton Mail account to your favorite email client via IMAP/SMTP by creating a local email server on your computer.

Source: https://proton.me/mail/bridge

Re: Protonmail can delete the wrong email and nobody cares

#79

Post by uselpa »

RealStickman_ wrote: post #71
mr_mitm wrote: post #8

Earlier quoted context omitted.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

I've switched to mailbox.org. They allow boring old IMAP/SMTP (that's good) and are EU-based.

Same here, mailbox.org with custom .eu domain. Very reliable.

Re: Protonmail can delete the wrong email and nobody cares

#80

Post by ulimn »

MrDresden wrote: post #49

I've been a paying Protonmail customer for years and recently started worrying about having put my eggs into the Protonmail basket. /rant Recent outage issues surfaced some major flaws with the mobile clients, on top of shaking my faith in the infrastructure (though no one can easily stand up to nation state actors so I do not blame PM). And yesterday I was shown ads inside the web portal, along with a big call-to-ac…

Do you mean the ad about the Visionary subscription? I'm also a paying customer but I'm OK with these one-time notification kind of ads about the product I'm using. Just don't shove it in my face every time I open it.
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