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FogBugz new owners attempting to auto-upgrade all free plans to paid

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Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#71
post #32

I got that e-mail too, on a decade-old test account: first an e-mail that reads like my account simply "expires" if I don't update. Then an invoice. Here's what I don't get: After a stunt like this, any reputation/brand value that you might have had is gone. So, the obvious conclusion is they bought the company purely to pull this trick. Any other value the company might have had is deleted. Can that have been worth…

Someone once told me that as recently as the late 2010s AOL was making millions of revenue off of old dialup accounts from the 90s that people just never cancelled and the cards just kept running. That's what they're probably shooting for here.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#75
post #6

Absolutely absurd. I haven't touched it for 13 years, and just received an email that they will be billing me $31.25 with 6 hours warning. This, of course, is a few hours after an email saying that my "free subscription" will be expiring in a month, not within hours. The kicker is that the billing FAQ 404s, the "account URL" 500s, and there is no apparent way to log in to the account that they are billing me for. At…

I'd just ignore it out of principle. They won't have a CC on file and I never agreed to these terms. Good luck collecting since what they're doing isn't legal in pretty much any jurisdiction, and I reject the idea that I need to take action to not be billed.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#76

This should be illegal. I can understand raising the rates on existing paid plans automatically, if nothing else it's eventually reasonable for inflation purposes, but auto-converting from free to paid? No.

I don't think it matters if it's legal. If they succeed in charging anyone, most people will respond with chargebacks, which their bank will likely support, in this case.

The only case I can see them getting money is if someone actually is using FogBugz, and is willing to pay, in which case it's fine.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#77

Is there anyone left still using FogBugz? I thought modern tools (GitHub, GitLab, Taiga, etc) had made it obsolete a long time ago.

It works for us its fine. After this stunt however I'll be pushing to migrate to jira like the rest of the company

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#78
post #28

Earlier quoted context omitted.

I got that too, but there's an email that gets sent 3 - 4 hours after that one. Look for "Your Manuscript Account" from "FogBugz Customer Success". Of course, any billing attempt won't succeed without updated payment info (unless their next step is to try to send it to collections....) "Hi! This email is to notify you that we will be charging $31.25 to your prepaid account (Account URL: [redacted]) on Sep 17, 2022 fo…

Exactly the same flow of emails for me (same content) and all the links in the emails are not working.

Nothing is working. I thought that I'd be "nice" and login and cancel my account. Can't do that either, you just get a 500 errors from the sad Kiwi who now has to go live with his new evil masters.... Poor kiwi.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#79
post #60

> IgniteTech - Where software goes to live[0] Thats from the new owners website. What a dystopian tagline for your company. Then there's just a whole catalog of their dead software in a list too. [0]: https://ignitetech.com/

Logo reminds me of PHP's Codeigniter https://codeigniter.com

And my local formerly government owned gas company has had a very similar logo for longer than the web exists.

Flame logos are pretty generic, so I wouldn't call it copying.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#80

Is there anyone left still using FogBugz? I thought modern tools (GitHub, GitLab, Taiga, etc) had made it obsolete a long time ago.

It's more like Jira than GitHub. Jira is still widely used, even though FogBugz is much better quality.

Well, it'd be pretty difficult to be lower quality than Jira.
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