Earlier quoted context omitted.
It's not disturbing at all. I am glad Google is a company made up of humans and not uncaring robots. Human nature is that people want to help others when they are in a position to do so. I would do the same if HN needed my help. Of course, there are people who want to take advantage of people like Matt to give themselves an economic advantage, and I have no sympathy for those people if they can't get someone in Googl…
> I am glad Google is a company made up of humans and not uncaring robots That's exactly the problem. Google is notorious for providing horrible customer support, so why some people get personalized help, while the rest of us are stuck with the uncaring robots ?
The point is if you can build relationships with Google employees rather than with Google itself then you too can get this sort of amazing help.
There's nothing sinister or crazy about this. Rather than being one in a million, become one in a circle of friends or acquaintances.