Live data from Hacker News

Slack’s free plan change is causing an exodus

blog.zulip.com

71–80 of 790 posts

Re: Slack’s free plan change is causing an exodus

#71

This sort of "mana from heaven" success that Zulip has been seeing reminds me of the time Google Reader announced that it was closing and Feedly was just sitting there with a product that was exactly like Google Reader and could import your subscriptions from Google Reader with one click. I wonder how often people succeed with these sorts of business models, which seem to be summarizable as "copy something extremely…

That casts Google shutting down dozens of products in a different light!

Re: Slack’s free plan change is causing an exodus

#72

Earlier quoted context omitted.

The main advantage that Slack has, especially for many people in non-technical roles, is the just-professional-enough user interface over the casual look of Discord. I've been in Discord servers for volunteer work, and while it generally works pretty great, the system feels a lot more casual to users (e.g. with non-human profile pictures). On the other end of the spectrum, Microsoft Teams is almost too professional,…

> Microsoft Team is almost too professional The problem with Teams is not that it's "too professional". The problem is that there is more spacing in the interface than there is actual text. You know, the conversations - the thing it's meant to do best. Threads are a mess to follow, channels are awkward... If professional == terrible UX, then you may be right. And let's not even talk about how unstable and unreliable…

100% agreed; Teams UX is awful

Re: Slack’s free plan change is causing an exodus

#73

This sort of "mana from heaven" success that Zulip has been seeing reminds me of the time Google Reader announced that it was closing and Feedly was just sitting there with a product that was exactly like Google Reader and could import your subscriptions from Google Reader with one click. I wonder how often people succeed with these sorts of business models, which seem to be summarizable as "copy something extremely…

> "I wonder how often people succeed with these sorts of business models, which seem to be summarizable as "copy something extremely successful exactly, wait for them to fuck up sufficiently badly, and make sure migrating is really easy."

It definitely happens: another example that seems fitting was with LastPass. A lot of users (at least a few I know personally) migrated to Bitwarden after they changed its free plan, and many other long-time premium users also switched services due to bugs. Switching between password managers is a lot easier than one might expect (due to standardized database formats).

I'm not sure if many companies follow this plan intentionally, as it's not a given that the market leader(s) will eventually fail, but companies certainly benefit when former market leaders slip up.

Re: Slack’s free plan change is causing an exodus

#74
post #53

This felt like a mean spirited and cynical money play to me, especially coming years after launching free instances. For smaller groups (families, houses, etc) this effectively forces them to pay or lose months or years of history. To me, this says that I can't trust that slack cares about supporting what people are currently using their product for. They'll be looking for opportunities to reduce costs or increase re…

> pay or lose months or years of history. You can download all your workspace data now, includes chat history. Chat history on free plan was already limited, so I don’t think anyone who was aware of that was using it as an archive.

No, some certainly were. There's one quoted in the blog post, for example.

In a small community, and if you're not using it for lots of chit-chat but rather for something focused like scientific research, you can go years and years without reaching 10k messages. So in that circumstance, it's pretty reasonable to have chosen Slack under its old policy. Especially if one wasn't aware of Zulip. ;-)

(I'm one of the Zulip developers.)

Re: Slack’s free plan change is causing an exodus

#75
post #6

So many people talking about how extremely valuable it is to them and yet they won't bother paying for it.

I pay for Slack, but I'm also part of a number of non-organization communities. They're more like the phpBB communities of the 2000s. Even if I were willing to pay to be a member of those (which I probably am, but not to the tune of $8 each), the organizational overhead of collecting dues from everyone towards Slack fees wouldn't be worth the effort.

Re: Slack’s free plan change is causing an exodus

#76

It's interesting (and sad) how the forums of yesteryear have essentially gone away entirely, with no good solutions popping up to replace them. I know they were/are incredibly prone to security issues, but they were good at one thing and one thing only: community. I recall spending a crazy amount of time refreshing the index on a site called TradeGamesNow (and to a lesser degree CheapAssGamer) waiting for new posts/c…

Some solutions apply, but solutions aren't necessarily the problem. In the past, running a forum wasn't that hard - get a server with PHP and a database and install your choice of tools. You could do it yourself or, depending on the size of the community, with a small set of volunteers. That still fundamentally works today.

However, in today's legal landscape I'm not interested in running any service involving user-generated content that's not guarded by an LLC and an army of lawyers. No technology can make a dent in the costs that affect my decision to run a forum or not.

Re: Slack’s free plan change is causing an exodus

#77
post #53

This felt like a mean spirited and cynical money play to me, especially coming years after launching free instances. For smaller groups (families, houses, etc) this effectively forces them to pay or lose months or years of history. To me, this says that I can't trust that slack cares about supporting what people are currently using their product for. They'll be looking for opportunities to reduce costs or increase re…

> pay or lose months or years of history. You can download all your workspace data now, includes chat history. Chat history on free plan was already limited, so I don’t think anyone who was aware of that was using it as an archive.

I don't mean to say that people were led to believe that free instances had no limits - just that this is a reversal of the nature of those limits. Groups that had planned based on the old limits are now in a tough spot.

I'm glad to hear that you can do a full export though and I am surprised it includes the messages you can't access within the slack client.

Re: Slack’s free plan change is causing an exodus

#78

IRC has always been free and you can search as much as you've logged... One thing that a lot of people seem to have difficulty understanding is just how little space text takes up; someone typing at 120wpm continuously for 28h has only generated a little over 1MB of text. No doubt Slack is taking advantage of that lack of understanding to make people think the costs are greater.

Slack allows image and file uploads, and in every slack I've been on that feature is used heavily. Those stack up fast.

Yeah, even if file uploads are disabled and limited to sharing links (e.g. from Google Drive), screenshots will be very useful for communication, for a long while.

Re: Slack’s free plan change is causing an exodus

#79
post #10

Just migrate to Discord?

The main advantage that Slack has, especially for many people in non-technical roles, is the just-professional-enough user interface over the casual look of Discord. I've been in Discord servers for volunteer work, and while it generally works pretty great, the system feels a lot more casual to users (e.g. with non-human profile pictures). On the other end of the spectrum, Microsoft Teams is almost too professional,…

> The main advantage that Slack has, especially for many people in non-technical roles, is the just-professional-enough user interface over the casual look of Discord.

1) That's not much of a moat for Slack. If Discord were serious about entering the enterprise market, and there's sufficient user feedback on this point, I'm sure they could adapt with a few month's work.

2) I've heard similar critique about Slack in the past as well. IMHO professional vs casual comes down to expectation and familiarity. As more youths who are accustomed to Discord enter the workforce, the casual connotation would go away.

There was a time when e-mail was considered too casual and unfit for professional communication, too.

Re: Slack’s free plan change is causing an exodus

#80
> However, Slack’s policies do not allow organizations on the Free or Pro plans to export their private channels and private message history.

I guess, but individual users can still periodically sync everything they have access to via regular API to some database for archival purposes. That includes the private messages. You can workaround these limits that way.

Post reply on HN