With all of this technology applied, I am still disappointed by Netflix's recommendations – to the point of just giving up and doing something else.
Do you think part of this is that Netflix has assumed zero effort from user model? My experience has been that Netflix does an ok job of recommendations, but fails at overall discovery experience. There is no way for me to drive or view content from different angles easily. I end up googling for expert opinions or hitting up rotten tomatoes to get better reviews. Netflix knows a ton about me and their content, but se…
Talking w/a friend who works at Netflix, it sounds like this is a warranted assumption. The way he told it, they were tearing their hair out at one point b/c users wouldn't put much into it.