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American Airlines and The Points Guy are suing each other

viewfromthewing.com

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Re: American Airlines and The Points Guy are suing each other

#73
post #28

I honestly don’t know who to root for here. TPG is one of my favorite sites, but American is one of my favorite airlines.

Favoritism should have aboslutely nothing to do with this. Public stuff on the internet should be exactly that, public. You have no expectation of privacy and it's up to you as an owner/operator to maintain the security of your site, make sure you aren't being dos'd, screen scraped (use strong captchas, validated accounts), etc.

I agree with your sentiment.

This case is about data behind an auth screen, so it may not so easily fall under the definition of public stuff

Re: American Airlines and The Points Guy are suing each other

#74
post #62

Interesting that AA frames it as TPG's app stealing confidential customer data, while it is the customer who set up the app and willingly provided their credentials in the first place. Will AA be able to find a single customer who has a problem with what TPG does? What is their case then exactly? Would they similarly sue the app if customers were copy pasting data into it, rather than accessing it programmatically? F…

> What is their case then exactly?

That they're stealing AA's opportunity for, ahem, "customer engagement".

They may have a case for tortious interference, I think? It does seem like an uphill climb. The strategy might just be to punish TPG with attorneys' fees and discourage this practice in the future.

Re: American Airlines and The Points Guy are suing each other

#75
post #6

https://www.aa.com/i18n/customer-service/support/legal-infor... "Unless otherwise noted, all information, AAdvantage® account information, articles, data, images, passwords, Personal Identification Numbers ("PINs"), screens, text, user names, Web pages, or other materials (collectively "Content") appearing on the Site are the exclusive property of American Airlines Group, Inc., or American Airlines, Inc., or their su…

When I scrape, I attach a header that says roughly “By responding to this request, the provider allows me to use the response for my own personal use; and accepts that this overrides any terms stated on the web page.”

Cut and dried? A lawyer friend told me, informally, that if it went to court a younger judge would throw out my “contract” because it’s silly, but a more senior judge might well take the view that both contracts, my version and that of the web site, are equally silly, and both fall short of the “meeting of minds” standard.

Re: American Airlines and The Points Guy are suing each other

#76

> The interest was monetization of customer eyeballs, an American Airlines source shared that they wanted customers checking accounts at AA.com where they could be marketed to. It seems like so many problems, annoyances and inconvenience in modern society are artificially created/maintained just to enable this disgusting industry. Imagine how more efficient things could be if this cancer was eradicated once and for a…

Unfortunately, like the real cancer, it has too many forms and too many causes to have a simple way of eradicating it. And unlike the real cancer, nobody is seriously investing into fixing it. Maybe some kind of paradigm shift is required to make the approach of "we hold data about you that you need hostage so we could sell you stuff and control your behavior" no longer acceptable. After all, you wouldn't accept if the car dealer would be the only one who had access to your car mileage or maintenance records, and would only tell you any information about it after you listened to the sales pitch. People would be grabbing torches and pitchforks if that happened. But for other businesses the same behavior is seen as OK.

Re: American Airlines and The Points Guy are suing each other

#78
post #62

Interesting that AA frames it as TPG's app stealing confidential customer data, while it is the customer who set up the app and willingly provided their credentials in the first place. Will AA be able to find a single customer who has a problem with what TPG does? What is their case then exactly? Would they similarly sue the app if customers were copy pasting data into it, rather than accessing it programmatically? F…

AA and all other US airlines argue that information about your customer account is part of a data set that belongs to them, so they set the terms by which the data may be accessed. It's in their terms of service. This isn't particularly unique to airlines either.

Re: American Airlines and The Points Guy are suing each other

#79

> The interest was monetization of customer eyeballs, an American Airlines source shared that they wanted customers checking accounts at AA.com where they could be marketed to. It seems like so many problems, annoyances and inconvenience in modern society are artificially created/maintained just to enable this disgusting industry. Imagine how more efficient things could be if this cancer was eradicated once and for a…

Exactly. Personally I don't differentiate between carbon-based and silicon-based eyes. They're both eyes.

Also, banning silicon-based eyes should be declared a massive, massive ADA violation.

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