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Hetzner cloud servers are now available in Ashburn USA

hetzner.com

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Re: Hetzner cloud servers are now available in Ashburn USA

#71

Post by alexandrerond »

I run some machines on Hetzner with 10x disks sw-RAIDed in a very hands off fashion. From time to time I look how they're doing.

Usually a few disks have blown up, or are erroring or have smart errors. I then need to open 1 ticket per disk to get it fixed. They get replaced with really old disks (25k+ hours) which suffer same failures soon after.

At one point support complained that I was making too many requests to change their broken disks as if it was my fault that 20% were screwed.

Then they treat you like an idiot as much as they can. They ask you to provide disk slots numbering for disks which are impossible to get/know for a customer because they cannot read the serial number labels on the chassis and generally assume customer's fault to not know where they plugged something.

Sometimes machines do not restart after changing the disks and they don't realize so have to follow up again.

Network isolation doesn't exist so any weird network behavior from the machines towards then LAN gets you blocked.

If something is wrong you have to beg for some console access that they need to enable on demand only to find they plugged something wrong.

But they're cheap so...

Re: Hetzner cloud servers are now available in Ashburn USA

#72

Post by bennyp101 »

Bellamy wrote: post #39

Hetzner claims to use 100% green energy: https://www.hetzner.com/managed-server https://www.hetzner.com/unternehmen/umweltschutz/ I heard from reliable sources that it's total greenwashing and bullshit, but I don't know how to research that further. Makes sense though if they are so much cheaper than others.

"The new data center park is powered by 100% wind energy supplied by Vantaan Energia."

https://www.businessfinland.fi/en/whats-new/cases/2018/inves...

I think it's only Finland that they are 100% wind

Re: Hetzner cloud servers are now available in Ashburn USA

#74

Post by tiffanyh »

dx034 wrote: post #44
tiffanyh wrote: post #43

It appears this is only for Hetzner cloud. Hopefully this means dedicated servers will come soon. For those unaware, Hetzner truly has unbeatable pricing. Pricing that's even substantially cheaper than OVH. I welcome competition. EDIT: what's odd is that on their FAQ [0] they state dedicated AMD servers are available in Ashburn, but when I go to their actual dedicated server page [1] - no US locations are listed for…

They didn't build their own dc, so cost will be much higher than with their own data centers. Cloud has higher margins, I don't think they'll be able to offer dedicated servers at the same price. Maybe if cloud takes off there they use it as a basis to build their own data center though. But the one in Finland took a few years from their first announcement so I don't think this will come soon. I'd imagine we see othe…

It appears AMD Dedicated is coming (see my EDIT comment above). If they're able to offer dedicated at the similar price points to other regions, it would be truly amazing.

Re: Hetzner cloud servers are now available in Ashburn USA

#75

Post by xuki »

tiffanyh wrote: post #43

It appears this is only for Hetzner cloud. Hopefully this means dedicated servers will come soon. For those unaware, Hetzner truly has unbeatable pricing. Pricing that's even substantially cheaper than OVH. I welcome competition. EDIT: what's odd is that on their FAQ [0] they state dedicated AMD servers are available in Ashburn, but when I go to their actual dedicated server page [1] - no US locations are listed for…

Only Cloud Dedicated is available in Ashburn. That means you get dedicated cores on a shared physical CPU.

Re: Hetzner cloud servers are now available in Ashburn USA

#76

Post by tiffanyh »

xuki wrote: post #75
tiffanyh wrote: post #43

It appears this is only for Hetzner cloud. Hopefully this means dedicated servers will come soon. For those unaware, Hetzner truly has unbeatable pricing. Pricing that's even substantially cheaper than OVH. I welcome competition. EDIT: what's odd is that on their FAQ [0] they state dedicated AMD servers are available in Ashburn, but when I go to their actual dedicated server page [1] - no US locations are listed for…

Only Cloud Dedicated is available in Ashburn. That means you get dedicated cores on a shared physical CPU.

Good catch on this being "cloud dedicated" vs just "dedicated". Thanks

Re: Hetzner cloud servers are now available in Ashburn USA

#77

Post by Hetzner_OL »

tiffanyh wrote: post #74
dx034 wrote: post #44

Earlier quoted context omitted.

They didn't build their own dc, so cost will be much higher than with their own data centers. Cloud has higher margins, I don't think they'll be able to offer dedicated servers at the same price. Maybe if cloud takes off there they use it as a basis to build their own data center though. But the one in Finland took a few years from their first announcement so I don't think this will come soon. I'd imagine we see othe…

It appears AMD Dedicated is coming (see my EDIT comment above). If they're able to offer dedicated at the similar price points to other regions, it would be truly amazing.

Right now we are only focusing on cloud servers. If things go well with the new ASH location, we will consider adding other products and services, such as dedicated root servers. But we will discuss this internally first before we make any announcements. --Katie, Marketing, Hetzner Online

Re: Hetzner cloud servers are now available in Ashburn USA

#78

Post by ianbooker »

Bellamy wrote: post #39

Hetzner claims to use 100% green energy: https://www.hetzner.com/managed-server https://www.hetzner.com/unternehmen/umweltschutz/ I heard from reliable sources that it's total greenwashing and bullshit, but I don't know how to research that further. Makes sense though if they are so much cheaper than others.

We use green energy at home. Its as simple as choosing the right provider and paying a cent extra per kw/h.

Its bs if you would expect Hetzner owned windmills connected straight to the DC.

Re: Hetzner cloud servers are now available in Ashburn USA

#79

Post by Hetzner_OL »

alexandrerond wrote: post #71

I run some machines on Hetzner with 10x disks sw-RAIDed in a very hands off fashion. From time to time I look how they're doing. Usually a few disks have blown up, or are erroring or have smart errors. I then need to open 1 ticket per disk to get it fixed. They get replaced with really old disks (25k+ hours) which suffer same failures soon after. At one point support complained that I was making too many requests to…

Hi there, I am sorry that you've had so many negative experience with us when it comes to technical support for hardware-related issues. And I am especially sorry that you feel our support treated you like an idiot. That's clearly not our intention. As the company's in-house English teacher, I am curious about incidents like this. Perhaps if you have a ticket number where that happened, you can share it with me. Please feel free to send them to katherine.snow@hetzner.com. --Katie

Re: Hetzner cloud servers are now available in Ashburn USA

#80

Post by tiffanyh »

Hetzner_OL wrote: post #77
tiffanyh wrote: post #74

Earlier quoted context omitted.

It appears AMD Dedicated is coming (see my EDIT comment above). If they're able to offer dedicated at the similar price points to other regions, it would be truly amazing.

Right now we are only focusing on cloud servers. If things go well with the new ASH location, we will consider adding other products and services, such as dedicated root servers. But we will discuss this internally first before we make any announcements. --Katie, Marketing, Hetzner Online

Thanks Katie for the detail.

FYI - your AX101 dedicated offering in my mind is the best offering in the market. I'd love to see this come to the US.

https://www.hetzner.com/dedicated-rootserver/ax101/configura...

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