Most of freight is run off spreadsheets and over the phone or by email. Flexport is built around digitization and optimization. Half of the appeal of their product is that it gives customers improved visibility!
It's therefore not surprising that a local city mayor didn't realize he had the power to unclog the US traffic jam. Referring to him diminutively as a bureaucrat is unfair. This guy almost certainly didn't even realize he could do anything to fix the problem and the fact that he resolved it in 8 hours (!) is something to be celebrated, not chided.