AWS S3? Cloudflare R2? We think we know what's coming next

Post by datavirtue » Thu, Oct 07, 2021, 6:22 PM UTC

dragonwriter wrote: post #59

floatingatoll wrote: post #54

Earlier quoted context omitted.

Lucky you! And I've recently had a bad experience with Cloudflare support, but I'm still making my offhand comment, because recently an AWS sales rep told me that the formal support process for one of their enterprise products is, paraphrased, "post to a discussion forum, and if I'm not on vacation, I'll see it and escalate internally to get you support" in as many words. I actually restated it to them to confirm and…

AWS has 24/7 phone/email/chat support on the business and enterprise support plans (with severity-based SLAs) with not only a ticketing system but a case management API, and business hours support on their developer support plan. Your sales rep sounds like they just want to maintain control of the relationship.

Post by xaerise » Thu, Oct 07, 2021, 6:24 PM UTC

jedberg wrote: post #45

cmenge wrote: post #28

Things get really confusing when you also use SAP R/3, migrating it to S/4: "So the S/4 gets some of its data from R/3 via S3 and writes reports to R2 which are used for a consolidated view in R/3 as long as the analysis isn't migrated to S/4 which will get all data via S3."

"Excuse me, sir. Seeing as how the V.P. is such a V.I.P., shouldn't we keep the P.C. on the Q.T.? 'Cause if it leaks to the V.C. he could end up M.I.A., and then we'd all be put out in K.P."

Post by memco » Thu, Oct 07, 2021, 6:41 PM UTC

jedberg wrote: post #45

cmenge wrote: post #28

Things get really confusing when you also use SAP R/3, migrating it to S/4: "So the S/4 gets some of its data from R/3 via S3 and writes reports to R2 which are used for a consolidated view in R/3 as long as the analysis isn't migrated to S/4 which will get all data via S3."

"Excuse me, sir. Seeing as how the V.P. is such a V.I.P., shouldn't we keep the P.C. on the Q.T.? 'Cause if it leaks to the V.C. he could end up M.I.A., and then we'd all be put out in K.P."

Post by ajdude » Thu, Oct 07, 2021, 6:53 PM UTC

memco wrote: post #75

jedberg wrote: post #45

Earlier quoted context omitted.

"Excuse me, sir. Seeing as how the V.P. is such a V.I.P., shouldn't we keep the P.C. on the Q.T.? 'Cause if it leaks to the V.C. he could end up M.I.A., and then we'd all be put out in K.P."

Every time I hear an abundance of acronyms it makes think of this scene from Rocketman: https://youtu.be/ndj_dS4jImA?t=217

Post by outworlder » Thu, Oct 07, 2021, 7:02 PM UTC

datavirtue wrote: post #71

dragonwriter wrote: post #59

Earlier quoted context omitted.

AWS has 24/7 phone/email/chat support on the business and enterprise support plans (with severity-based SLAs) with not only a ticketing system but a case management API, and business hours support on their developer support plan. Your sales rep sounds like they just want to maintain control of the relationship.

On Azure you can file a ticket and an engineer will be blowing up your phone in short order. That's on the developer plan. The expensive enterprise planes are the exact same support only faster with a guaranteed SLA. Azure smokes AWS on docs, community, and support. Just my experience...over and over again. I'm at a huge high profile company where we have dedicated AWS staff. We have a dedicated email address at AWS…